Retell AI vs Leaping AI Detailed comparison features, price

Retell AI

Retell AI offers a comprehensive solution for businesses looking to revolutionize their call operations. The platform empowers users to seamlessly create, rigorously test, efficiently deploy, and continuously monitor AI-powered voice agents. This streamlines processes and drives significant improvements in operational efficiency.

Retell AI adheres to the highest industry standards, ensuring compliance with SOC 2 Type 1&2, HIPAA, and GDPR regulations. This commitment to security and compliance instills confidence, allowing businesses to confidently deploy AI voice agents across a range of sensitive applications.

Leaping AI

Leaping AI offers an advanced solution designed to automate complex call center operations through the use of sophisticated voice AI. Leveraging state-of-the-art Generative AI technology, the platform provides self-improving AI voice agents capable of delivering human-like customer experiences. It is tailored for enterprises and large retailers seeking to enhance customer satisfaction while managing high call volumes efficiently.

The system is engineered to handle a significant portion of customer interactions, aiming for up to a 70% automation rate for incoming calls without requiring human intervention. Beyond voice calls, Leaping AI extends its automation capabilities to email and chatbot-based customer service requests, ensuring consistent communication management across multiple channels. It also supports outbound campaigns, enabling businesses to reach out to leads effectively, and features continuous optimization as the AI learns from past conversations to improve performance and reliability.

Pricing

Retell AI Pricing

Usage Based

Retell AI offers Usage Based pricing .

Leaping AI Pricing

Contact for Pricing

Leaping AI offers Contact for Pricing pricing .

Features

Retell AI

Auto-Sync Knowledge Base: Keeps AI agents updated by syncing with the company's knowledge base.
Call Transfer: Enables warm transfers with handoff messages for seamless agent transitions.
Appointment Booking: Integrates with tools like Cal.com for automated meeting scheduling.
IVR Navigation: Allows agents to navigate IVR systems by pressing digits.
Batch Calling: Sends hundreds of calls simultaneously without concurrency limits.
Branded Call ID: Displays the brand name on outbound calls.
Verified Phone Numbers: Prevents numbers from being marked as spam.
Multilingual Support: Offers support for over 18 languages.

Leaping AI

Human-like Conversations: Leverages state-of-the-art Gen AI for natural and flexible customer interactions.
High Automation Rate: Capable of automating up to 70% of incoming calls without human intervention.
Multi-channel Support: Automates customer service via voice, email, and chatbots within a unified system.
Outbound Campaign Management: Enables scheduling and execution of large-scale outbound call campaigns with high conversion potential.
Intuitive Conversation Designer: Features a drag-and-drop interface for building AI conversations using natural language, no coding required.
Continuous Optimization: AI learns from past interactions to continually improve performance.
Comprehensive Quality Monitoring: Provides dashboards and downloadable conversation transcripts for call analysis and reporting.
Low Latency Response: AI reacts quickly (<2s) to customer requests and interruptions.
Scalable SKU Handling: Capable of integrating large product catalogs (e.g., 30,000+ SKUs) for detailed interactions.

Use Cases

Retell AI Use Cases

Lead Qualification
Customer Support
Receptionists
Dispatch Service
Appointment Setting
Surveys
Debt Collection

Leaping AI Use Cases

Automating retail customer service requests (ordering hotline, delivery status, address changes, product recommendations).
Handling telecommunications customer interactions (customer greeting, authentication, upselling, billing issue assistance).
Improving operational profitability for Business Process Outsourcing (BPO) providers.
Executing large-scale outbound campaigns for lead generation and appointment scheduling.
Providing automated product recommendations over the phone based on extensive catalogs.

FAQs

Retell AI FAQs

How can I create a voice AI agent for my company?

Creating a voice AI agent with Retell is easy! Start by creating an account on the Retell dashboard. Each account comes with 60 minutes of free usage. Once logged in, you can build a voice agent and use our custom tools to integrate it with your company’s data seamlessly.
What is the pricing for Retell AI?

Retell AI offers a pay-as-you-go model starting at $0.07 per minute, depending on the selected voice and LLM configurations. We also offer an Enterprise Plan with reduced rates, custom concurrent call options, and premium support.
Can I connect the agent to my existing phone number?

Yes, you can! Retell supports integration with any telephony system through SIP trunking, making it easy to connect your existing phone number.
What resources does my company need to use Retell AI?

You’ll need one engineer to integrate Retell AI with your systems and create a voice AI agent. The initial setup typically takes anywhere from a few hours to a few days. Once the agent is set up, ongoing maintenance can be handled by a product manager or similar team member.
If someone is not talking during the call, will you still charge the fee?

Yes, we calculate the entire length of the call because the speech-to-text module continues to operate throughout.

Leaping AI FAQs

Is your solution compliant with regulations in both the EU and US?

Our solution fully complies with GDPR and CCPA regulations, ensuring data protection and privacy for both EU and US markets. Additionally, all our servers are securely hosted in the respective regions, providing localized support and compliance for customers in both the EU and US.
How does your solution differentiate from others in the market?

Other solutions use outdated methods or are developer focused. Our platform makes it easy for non-technical businesses to deploy human-like and self-improving voice agents that can automate 70% of calls without human handover.
Where is your company based?

Our company is based in Germany (Berlin) and the US (San Francisco).
How do you make sure AI does not hallucinate?

Our system has different guardrails in place to ensure that the system does not demonstrate undesired behaviour.