Retell AI vs NLPearl Detailed comparison features, price

Retell AI

Retell AI offers a comprehensive solution for businesses looking to revolutionize their call operations. The platform empowers users to seamlessly create, rigorously test, efficiently deploy, and continuously monitor AI-powered voice agents. This streamlines processes and drives significant improvements in operational efficiency.

Retell AI adheres to the highest industry standards, ensuring compliance with SOC 2 Type 1&2, HIPAA, and GDPR regulations. This commitment to security and compliance instills confidence, allowing businesses to confidently deploy AI voice agents across a range of sensitive applications.

NLPearl

NLPearl introduces Pearl, a sophisticated AI voice agent developed to automate phone and voice communications for businesses. Pearl handles customer interactions for sales, support, and various other scenarios with human-like conversational abilities. It operates continuously, 24/7, and supports multiple languages, enabling global customer engagement. The platform is designed for ease of use, allowing businesses to create and customize their AI agents without needing coding skills.

This tool allows users to define conversational flows using simple prompts, enabling the AI to execute specific tasks such as booking appointments, processing orders, or transferring calls. NLPearl integrates seamlessly with existing business tools like CRMs (Salesforce, HubSpot), customer support platforms (Zendesk), and messaging apps (Slack, Telegram), ensuring smooth incorporation into current workflows. It also provides features like call transcripts, recordings, smart call tagging, and real-time alerts to help businesses monitor interactions, gather insights, and optimize performance.

Retell AI

Pricing

Usage Based

NLPearl

Pricing

Freemium

From 19$

Retell AI

Features

Auto-Sync Knowledge Base: Keeps AI agents updated by syncing with the company's knowledge base.
Call Transfer: Enables warm transfers with handoff messages for seamless agent transitions.
Appointment Booking: Integrates with tools like Cal.com for automated meeting scheduling.
IVR Navigation: Allows agents to navigate IVR systems by pressing digits.
Batch Calling: Sends hundreds of calls simultaneously without concurrency limits.
Branded Call ID: Displays the brand name on outbound calls.
Verified Phone Numbers: Prevents numbers from being marked as spam.
Multilingual Support: Offers support for over 18 languages.

NLPearl

Features

Human-like AI Voice Agent: Engages in natural-sounding conversations for sales, support, and more.
No-Code Platform: Build and customize AI conversation flows using simple prompts without coding.
Automated Real-Time Actions: Executes tasks like call transfers, bookings, sending emails/SMS during calls.
Multilingual Support: Communicates fluently in multiple languages (approx. 20 available).
Seamless Integrations: Connects with CRM (Salesforce, HubSpot), support (Zendesk), messaging (Slack, Telegram), and VoIP tools (Twilio).
Call Transcripts & Recordings: Provides full access to call history for review and compliance.
Smart Call Tagging & Alerts: Automatically tags calls with key insights and sends real-time notifications.
Performance Analytics: Tracks call volume, success rates, and trends for data-driven decisions.
API Access: Offers APIs for custom integrations and workflow automation.
24/7 Availability: Operates continuously to handle customer interactions anytime.

Retell AI

Use cases

Lead Qualification
Customer Support
Receptionists
Dispatch Service
Appointment Setting
Surveys
Debt Collection

NLPearl

Use cases

Automating customer support calls
Handling sales inquiries and lead qualification
Managing bookings and appointments (e.g., hospitality, healthcare)
Processing orders and providing delivery updates (e.g., e-commerce)
Conducting surveys and collecting customer feedback
Providing information and support in multiple languages
Streamlining call center operations
Automating debt collection calls
Supporting legal intake and client communication
Assisting with insurance claims processing

Retell AI

FAQs

How can I create a voice AI agent for my company?

Creating a voice AI agent with Retell is easy! Start by creating an account on the Retell dashboard. Each account comes with 60 minutes of free usage. Once logged in, you can build a voice agent and use our custom tools to integrate it with your company’s data seamlessly.

What is the pricing for Retell AI?

Retell AI offers a pay-as-you-go model starting at $0.07 per minute, depending on the selected voice and LLM configurations. We also offer an Enterprise Plan with reduced rates, custom concurrent call options, and premium support.

Can I connect the agent to my existing phone number?

Yes, you can! Retell supports integration with any telephony system through SIP trunking, making it easy to connect your existing phone number.

What resources does my company need to use Retell AI?

You’ll need one engineer to integrate Retell AI with your systems and create a voice AI agent. The initial setup typically takes anywhere from a few hours to a few days. Once the agent is set up, ongoing maintenance can be handled by a product manager or similar team member.

If someone is not talking during the call, will you still charge the fee?

Yes, we calculate the entire length of the call because the speech-to-text module continues to operate throughout.

NLPearl

FAQs

How can I customize Pearl for my business?

NLPearl offers an intuitive platform for creating and customizing your Pearl. You can add company-specific materials, making Pearl perfectly suited to your requirements.

Is Pearl available in my language or region?

You can use Pearl from anywhere in the world. Pearl is available in about 20 languages on the platform. Each plan includes a free phone number in the US and Canada, and numbers for other countries are available upon request. Pearl can also integrate with most VoIP providers.

Does Pearl handle both inbound and outbound calls?

Yes, with Pearl, you can handle both inbound and outbound calls effortlessly. When you subscribe, you receive a phone number automatically linked to your Pearl, ready for use.

How does NLPearl ensure data privacy and security?

NLPearl complies with GDPR, HIPAA, and SOC II standards and implements advanced encryption to protect user data. They also provide secure hosting options and permission management features.

How many concurrent calls can my Pearl handle?

The number of simultaneous calls depends on your subscription tier (typically 1 to 3 included). You can add more agents starting at $100/month each, with no cap. Costs may vary for enterprise needs based on specific requirements.