Rep AI
vs
Arena Chat
Rep AI
Rep AI offers an AI-powered concierge designed specifically for Shopify stores. This concierge proactively engages with shoppers, guiding them through their purchase journey and addressing their inquiries in real-time. By understanding shopper behavior, Rep AI identifies moments of potential disengagement and intervenes to improve conversions and enhance the overall shopping experience.
Beyond sales, the platform provides comprehensive customer support capabilities, handling common post-purchase inquiries and seamlessly integrating with existing helpdesk solutions. Detailed analytics and AI-driven insights empower merchants to understand customer interactions, optimize their store's performance, and make data-backed decisions.
Arena Chat
Arena Chat is an AI-powered chatbot designed to enhance e-commerce businesses. It engages with customers, provides assistance, and facilitates sales processes 24/7. The chatbot is built to integrate with various e-commerce platforms and websites, requiring minimal setup.
By connecting the website or Shopify store with a single click, Arena Chat utilizes all the website's content to train itself. This chatbot specializes in a particular business using the website's data. It also features a customizable appearance, aligning with the store's brand through custom colors, logos, and instructions, which helps to deploy after thorough testing.
Rep AI
Pricing
Arena Chat
Pricing
Rep AI
Features
- Behavioral AI: Proactively engages shoppers at key moments to maximize conversions.
- AI Concierge: Guides shoppers, answers questions, and assists with product selection and checkout.
- Sales Chatbot: Navigates to product pages, collects leads, offers discounts, and provides product recommendations.
- 24/7 Availability: Operates continuously to support sales and service.
- Shopify Integration: Seamlessly connects with Shopify stores and apps like Zendesk, Gorgias, and Klaviyo.
- Data-Driven Insights: Provides detailed analytics on conversions, average order value, and customer interactions.
- Multilingual Support: Offers support in multiple languages.
- Abandoned Cart Rescue: Convert abandoned cart shoppers
- Customizable AI: Train the AI to align with specific brand voice and answer FAQs.
- GDPR and CCPA Compliance: Ensures data security and protection.
Arena Chat
Features
- Smart product recommendations: Anticipate customer needs and suggest the right products.
- Customer support on auto-pilot: Handles customer inquiries, from basic FAQs to complex questions.
- Personalization: Customize AI voice and widget branding.
- First party data: Capture leads and stay connected.
- Privacy & Security: Ensures data privacy during training and conversations.
- Analytics: Visualize your sales funnel with advanced insights.
- Multi language support: Communicate with customers in their preferred language.
- Product Cards: Showcase products within conversations.
Rep AI
Use cases
- Boosting online sales conversions.
- Automating customer support inquiries.
- Providing personalized product recommendations.
- Collecting customer feedback and insights.
- Reducing shopping cart abandonment.
- Integrating with existing e-commerce tools and workflows.
- Improving customer satisfaction.
- Analyzing shopper behavior to optimize store performance.
Arena Chat
Use cases
- Enhancing online store customer service
- Providing personalized shopping experiences
- Automating responses to frequently asked questions
- Increasing sales through product recommendations
- Improving customer engagement on e-commerce platforms
- Gathering customer insights and lead data
Rep AI
Uptime Monitor
Average Uptime
100%
Average Response Time
336.73 ms
Last 30 Days
Arena Chat
Uptime Monitor
Average Uptime
100%
Average Response Time
551 ms
Last 30 Days
Rep AI
Arena Chat
