HelpWire VS Iperius Remote

HelpWire Pricing

Iperius Remote Pricing

HelpWire

• Swift Setup: Rapid initiation and connection without lengthy setup or adjustments.
• Unattended Remote Access: Connect to remote workstations even when users are unavailable.
• File Transfer: Drag-and-drop files directly between devices during sessions.
• Multi-monitor Support: Seamless switching and management for computers with multiple monitors.
• Zero Configuration Client: Clients only need to run the app, with no firewall or VPN adjustments.
• Unlimited Devices: Connect from and to unlimited computers, with unlimited team members.
• Session Management Dashboard: Monitor sessions, chat, and connection logs in a unified interface.
• End-to-End Encryption: TLS/SSL encryption and direct peer-to-peer connections for high security.
• Flexible Team Seats: Free addition of new IT operators without extra costs.
• Cross-Platform Compatibility: Native apps for Windows, macOS, and Linux systems.

Iperius Remote

• Unlimited Devices: Simultaneous connections with no device limits.
• Unattended Remote Access: Connect to devices anytime without user intervention.
• End-to-End Encryption: Secure sessions using TLS 1.2/1.3 and DTLS-SRTP.
• Two-Factor Authentication: Enhanced security for all connections.
• Multi-Platform Support: Available on Windows, Mac, iOS, and Android.
• Custom Client & Rebranding: White-label options for businesses.
• File and Folder Transfer: Supports drag-and-drop, copy-paste, and incremental transfers.
• Remote Printing: Print documents remotely from connected devices.
• Session Recording: Record and archive all remote desktop sessions.
• Statistics and Reporting: Detailed logs of connection times by group, user, or device.

HelpWire Use Cases

• Providing real-time IT support to remote employees or clients.
• Managing and troubleshooting multiple client desktops for managed service providers.
• Offering technical assistance to customers in education, healthcare, or government.
• Supporting software installations and updates without on-site visits.
• Assisting users with device setup, diagnostics, and file transfers remotely.
• Facilitating remote work by securely accessing workstations from anywhere.
• Delivering help desk services for organizations with distributed teams.
• Running remote training or onboarding sessions with screen sharing and control.

Iperius Remote Use Cases

• Remote technical assistance and troubleshooting for clients.
• Secure work-from-home access to office computers and files.
• Remote monitoring and support for corporate servers.
• Mass deployment and management for IT service providers.
• Sharing and transferring files between remote team members.
• Conducting remote training sessions or demos.
• Remote access to mobile devices for IT support.

HelpWire FAQs

• Why is HelpWire free?

  HelpWire is free to help gain traction and gather feedback. It is supported by its parent company and will remain free on the Standard plan with notice before any pricing changes.
• How can I start using HelpWire?

  HelpWire can be used immediately by downloading the appropriate version for your operating system or registering for a free account.
• Can I use HelpWire without creating an account?

  Yes, you can use a streamlined version of HelpWire for on-demand remote connections without registering.
• How secure is HelpWire?

  HelpWire ensures secure connections with Auth0 authentication and end-to-end TLS/SSL encryption, using direct peer-to-peer connections whenever possible.
• Does HelpWire support mobile devices?

  Currently, HelpWire does not support mobile devices, but this is planned for future releases.

Iperius Remote FAQs

• Is Iperius Remote compliant with GDPR and HIPAA regulations?

  Yes, Iperius Remote is compliant with GDPR and HIPAA thanks to advanced encryption and certified data centers.
• What platforms does Iperius Remote support?

  Iperius Remote is compatible with Windows, Mac, iOS, and Android devices.
• Can Iperius Remote be used for unattended access?

  Yes, you can install Iperius Remote as a service to enable unattended remote access to computers.
• Does Iperius Remote support file transfer between devices?

  Yes, Iperius Remote allows bidirectional file and folder transfer using copy-paste, drag-and-drop, and incremental transfers.
• Is there an option for custom branding in Iperius Remote?

  Yes, businesses can opt for a fully rebranded custom client for mass deployment and a personalized appearance.