Feedback Navigator vs RealFeedback Detailed comparison features, price

Feedback Navigator

Feedback Navigator transforms raw customer feedback data into actionable insights through comprehensive analysis. The platform seamlessly integrates with popular review platforms like Trustpilot, Booking.com, and Yelp, while also supporting CSV file uploads and API connections for data input.

The system leverages advanced language models to perform detailed sentiment analysis, detect custom categories, and identify common customer requests. Users can establish automated workflows through webhooks and export analyzed data for further custom processing.

RealFeedback

RealFeedback is an innovative AI-powered feedback collection platform that transforms how businesses gather and understand user insights. The platform features a sophisticated chatbot that engages users in natural conversations, making the feedback process more interactive and meaningful while ensuring higher response rates.

The system's advanced AI technology automatically analyzes conversations to extract key points and patterns, presenting organized and digestible results. With seamless website integration and comprehensive analytics, RealFeedback enables businesses to make data-driven decisions and implement improvements based on genuine user feedback.

Feedback Navigator

Pricing

Freemium

From 15$

RealFeedback

Pricing

Freemium

From 29$

Feedback Navigator

Features

Built-in Data Sources: Integration with Trustpilot, Booking.com, and Yelp
Custom Categories: Flexible category definition for feedback classification
Sentiment Analysis: AI-powered sentiment extraction for overall and category-specific feedback
Request Detection: Identification of common customer requests
Custom Workflows: Webhook integration for automated processes
CSV Export: One-click data export for external analysis

RealFeedback

Features

AI Chatbot: Conducts natural conversations with users to collect feedback
Automated Analysis: Summarizes conversations and extracts key insights
Satisfaction Tracking: Measures and monitors user satisfaction scores
Easy Integration: Single script tag implementation with no coding required
Customizable Branding: Options to remove branding and customize visuals
Conversation Management: Monitors and moderates conversations using AI

Feedback Navigator

Use cases

Property management feedback analysis
Gym customer review monitoring
Product team feedback consolidation
Hotel guest review evaluation
Consulting insights generation
Restaurant chain review management

RealFeedback

Use cases

Website user feedback collection
Customer satisfaction monitoring
Product improvement research
User experience optimization
Customer insight gathering
Business decision making

Feedback Navigator

FAQs

How many credits are consumed per analysis?

1 credit is consumed each time a user feedback is analyzed.

RealFeedback

FAQs

How does RealFeedback's AI work for conversations?

RealFeedback uses the product description and optional questions provided by the site owner to ask relevant questions to the user. When a user brings up a topic, it automatically asks follow-up questions to get as much information as possible. It also moderates the conversation using AI to prevent misuse.

What happens if I exceed the number of conversations in a month on my plan?

If you exceed the monthly conversation limit on your plan, you will be notified and RealFeedback will stop collecting feedback for your website for the given month. You won't experience any outage for your dashboard or any surprise bills. From the start of the next month, we will automatically start collecting feedback for your website again.

How many conversations does each plan cover?

Our Free Plan covers 250 monthly conversations, the Start-up Plan covers 1,000 monthly conversations, and our Professional Plan offers unlimited monthly conversations.