Dialogview vs DeepConverse Detailed comparison features, price

Dialogview

Dialogview is a comprehensive AI-powered communication platform that integrates advanced customer support capabilities with robust conferencing solutions. The platform eliminates long wait times by implementing human-centric AI technology that delivers personalized automated responses matching the quality of top customer service agents.

The solution offers two main components: a sophisticated customer support system featuring omnichannel messaging and AI-powered virtual agents, and a conferencing solution equipped with interactive tools for virtual meetings, including screen sharing, whiteboard functionality, and calendar integration.

DeepConverse

DeepConverse is an advanced AI-powered support automation platform that combines generative AI chatbots, interactive decision trees, and cognitive answer engine capabilities to streamline customer support operations. The platform seamlessly integrates with existing knowledge bases and backend systems to provide precise, conversational answers while enabling smooth agent handovers when needed.

The solution offers comprehensive features including step-by-step troubleshooting guides, multi-source content support, and rich analytics to help organizations deliver faster support while reducing costs. With ISO 27001 compliance, SOC 2 certification, and GDPR readiness, DeepConverse ensures enterprise-grade security while helping businesses scale their customer service operations efficiently.

Dialogview

Pricing

Contact for Pricing

DeepConverse

Pricing

Free Trial

From 49$

Dialogview

Features

AI Virtual Agent: Automated customer support with human-like interactions
Omnichannel Messaging: Unified communication across multiple channels
Live Web Chat: Real-time customer engagement capabilities
Video Conferencing: Real-time and scheduled meeting functionality
Screen Sharing: Multi-person screen sharing capabilities
Analytics Dashboard: Comprehensive performance tracking and insights
Calendar Integration: Sync with Outlook, Teams, and Google Calendar
Interactive Whiteboard: Collaborative visual communication tool

DeepConverse

Features

Generative AI Chatbots: Provides precise and conversational answers using existing knowledge sources
Interactive Guides: Step-by-step troubleshooting and process navigation
Cognitive Answer Engine: Fast and relevant results from multiple content sources
Agent Handover: Seamless transition to human agents when needed
Rich Analytics: Comprehensive insights into support operations
Multi-channel Support: Web, Facebook Messenger, SMS, and email integration
No-code Flow Builder: Visual automation builder for support processes

Dialogview

Use cases

Customer support automation
Virtual team meetings and collaboration
Banking and financial services communication
Real estate client consultations
Insurance customer service
Retail customer engagement
Property management communication

DeepConverse

Use cases

Automated customer support
Technical troubleshooting
Product warranty automation
Student support automation
E-commerce customer service
IT helpdesk automation
Knowledge base integration
Process compliance training

Dialogview

FAQs

What industries does Dialogview serve?

Dialogview serves multiple industries including Banking, Credit Unions, Fintech, Insurance, Property Management, Retail, and Real Estate.

What are the main components of the platform?

The platform consists of two main components: a Customer Support Solution with AI-powered virtual agents and omnichannel messaging, and a Conferencing Solution with interactive meeting tools.

DeepConverse

FAQs

What is a Guide Session?

A Guide Session starts when a user interacts with the guide by engaging with its content.

What integrations are supported?

The product comes pre-built with connectors to systems like Salesforce, Zendesk, Lithium, Youtube, Confluence, Freshdesk, Gmail, Google Calendar, Google Drive, Intercom, Okta, Slack, Trello, and Twilio.

Dialogview