DeepConverse vs Converzation AI Detailed comparison features, price

DeepConverse

DeepConverse is an advanced AI-powered support automation platform that combines generative AI chatbots, interactive decision trees, and cognitive answer engine capabilities to streamline customer support operations. The platform seamlessly integrates with existing knowledge bases and backend systems to provide precise, conversational answers while enabling smooth agent handovers when needed.

The solution offers comprehensive features including step-by-step troubleshooting guides, multi-source content support, and rich analytics to help organizations deliver faster support while reducing costs. With ISO 27001 compliance, SOC 2 certification, and GDPR readiness, DeepConverse ensures enterprise-grade security while helping businesses scale their customer service operations efficiently.

Converzation AI

Converzation AI offers a platform for creating custom AI-powered chatbots that automate customer interactions and streamline business processes. These chatbots are trained on your existing documents, websites, and other content sources, enabling them to provide instant and accurate answers to customer inquiries.

The platform supports integration with various applications and platforms through a flexible API, Zapier, or Make. It also provides features to train and fine-tune the bot's responses using various data sources such as text files, Q&As and Notion pages, ensuring consistency and accuracy in customer support.

Pricing

DeepConverse Pricing

Free Trial

From $49

DeepConverse offers Free Trial pricing with plans starting from $49 per month .

Converzation AI Pricing

Freemium

From $39

Converzation AI offers Freemium pricing with plans starting from $39 per month .

Features

DeepConverse

Generative AI Chatbots: Provides precise and conversational answers using existing knowledge sources
Interactive Guides: Step-by-step troubleshooting and process navigation
Cognitive Answer Engine: Fast and relevant results from multiple content sources
Agent Handover: Seamless transition to human agents when needed
Rich Analytics: Comprehensive insights into support operations
Multi-channel Support: Web, Facebook Messenger, SMS, and email integration
No-code Flow Builder: Visual automation builder for support processes

Converzation AI

Effortless Chatbot Training: Easily upload and index content—documents, websites, support tickets, and more.
Powerful APIs and Integrations: Seamlessly integrate Converzation AI with your website, app, or tools like Slack and Teams.
Document Training: Upload text files (PDF, DOCX, HTML, and more) to train your assistant.
Q&A Training: Fine-tune your bot’s responses with common questions and answers.
Multi-source data: Train AI bots with 37+ content sources, including documents, websites, support tickets and more.
Customization: Fully customize the chat widget to match branding, including colors, fonts, and placement.

Use Cases

DeepConverse Use Cases

Automated customer support
Technical troubleshooting
Product warranty automation
Student support automation
E-commerce customer service
IT helpdesk automation
Knowledge base integration
Process compliance training

Converzation AI Use Cases

Automate customer support inquiries.
Enhance team productivity by providing instant knowledge for marketing, sales, and research.
Streamline onboarding processes.
Automate marketing campaigns.
Reduce support workload and wait times.

FAQs

DeepConverse FAQs

What is a Guide Session?

A Guide Session starts when a user interacts with the guide by engaging with its content.
What integrations are supported?

The product comes pre-built with connectors to systems like Salesforce, Zendesk, Lithium, Youtube, Confluence, Freshdesk, Gmail, Google Calendar, Google Drive, Intercom, Okta, Slack, Trello, and Twilio.

Converzation AI FAQs

Does it work with languages other than English?

Yes! Converzation Bot inherits GPT’s multilingual capabilities. Even if you train it in English, it can automatically detect and respond in the user's preferred language.
Do I need to provide my own OpenAI API key?

No, you don’t need to provide your own API key. Converzation Bot operates on its own infrastructure, meaning all AI processing is handled by the platform.
How do I upgrade or downgrade my plan?

You can change your plan anytime through the account settings on the Converzation website. If you need assistance, the support team is available to guide you through the process.
Can I customize the chat widget appearance?

Yes, you can fully customize the chat widget to match your brand. Options include colors, fonts, and placement on your website.
How secure is Converzation AI Bot?

Security is a top priority. Converzation Bot follows strict data privacy guidelines and uses encryption to protect user information. No chat data is stored beyond necessary processing.