ChatWizard vs ProProfs Chat Detailed comparison features, price

ChatWizard

ChatWizard empowers businesses to build custom AI customer service representatives without any coding requirements. The platform leverages ChatGPT technology to create intelligent chatbots that can be trained on company-specific data, including websites, PDFs, and other documentation.

The solution offers seamless website integration through a simple widget that works with various platforms like WordPress and Webflow. With support for over 30 languages and 24/7 availability, ChatWizard provides businesses with a cost-effective alternative to traditional customer service representatives while maintaining personalized customer interactions.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

ChatWizard Pricing

Freemium

From $9

ChatWizard offers Freemium pricing with plans starting from $9 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

ChatWizard

Data Import: Train AI on websites, PDFs, Word docs, and text files
Customization: Personalize bot appearance and behavior to match brand
Website Integration: Simple 3-line code implementation for any platform
Multilingual Support: Communication in over 30 languages
24/7 Availability: Round-the-clock customer service
Analytics: View and export conversation history

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

ChatWizard Use Cases

Customer Support and FAQ Management
Sales and Marketing Automation
Internal Business Communication
Website Visitor Engagement
Multi-language Customer Service

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

ChatWizard FAQs

What payment methods do you accept?

Credit card payments are accepted.
Can I change plans?

Yes, you can change your plan at any time. Your current subscription will be cancelled immediately upon switching plans.
Can I cancel my subscription?

Yes, you can cancel your subscription at any time. You'll maintain access to paid features until the end of your billing cycle.
What happens when my subscription expires?

Once your subscription expires, you'll lose access to all the subscription features.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.