Chatbase vs ProProfs Chat Detailed comparison features, price

Chatbase

Chatbase empowers businesses to create sophisticated AI chatbots without coding expertise. The platform enables seamless data import from multiple sources, allowing organizations to train their chatbots with website content, files, and various data formats.

The solution offers comprehensive features including trustworthy answer generation with confidence scoring, lead capture capabilities, advanced analytics, and extensive customization options. With support for over 80 languages and integration with popular tools like Slack, WhatsApp, and Zapier, Chatbase ensures businesses can provide personalized customer interactions across multiple platforms.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Chatbase Pricing

Freemium

From $19

Chatbase offers Freemium pricing with plans starting from $19 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Chatbase

Trustworthy Answers: Confidence scoring and answer revision capabilities
Data Integration: Multiple source importing and auto-retraining functionality
Lead Generation: Customer data collection with personalized experiences
Analytics Dashboard: Detailed insights into chatbot interactions
Customization: Brand-matched appearance and behavior settings
Multi-language Support: Compatible with 80+ languages
Security: Secure servers with encryption and access control
Integration Options: Compatible with Slack, WhatsApp, Zapier, and more

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Chatbase Use Cases

24/7 Customer Support automation
Lead generation and qualification
Website visitor engagement
Multi-platform chatbot deployment
Knowledge base automation
Customer data collection

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Chatbase FAQs

How do message credits work?

Message credits are consumed for each interaction with your chatbot and are renewed monthly based on your subscription plan.
How much data can I give one chatbot?

The data limit varies by plan, ranging from 400,000 characters on the free plan to 11,000,000 characters per chatbot on paid plans.
How many users can use my chatbot?

There is no limit to the number of users who can interact with your chatbot when embedded on websites.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.