ChatSMB VS ProProfs Chat

ChatSMB Pricing

ProProfs Chat Pricing

ChatSMB

• AI Agent: Available 24/7 to respond to customer inquiries and nurture prospects.
• Live Chat Integration: Allows businesses to switch to live chat when available.
• Inbox Delivery: Finished conversations are sent to your inbox for follow-up.
• Lead Capture: Captures contact information upfront for improved lead generation.
• Customizable Widget: Customize the widget appearance.
• Automated Site Crawl: Gathers basic information about your company.

ProProfs Chat

• AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
• Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
• Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
• Chat Routing: Automatically directs customers to the correct department or operator
• Customizable Chat Widgets: Supports branding, color, theme, and logo customization
• Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
• CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
• Voice Assistant: Converts speech to text during chat sessions
• Mobile Access: Fully functional on iOS and Android devices
• Self-Help Articles: Embeds resources and FAQs within the chat interface

ChatSMB Use Cases

• Responding to customer inquiries instantly, 24/7.
• Generating leads by capturing contact information.
• Nurturing prospects through conversational AI.
• Providing customer support.
• Managing customer interactions during and outside of business hours.

ProProfs Chat Use Cases

• Automating 24/7 customer support on any website
• Engaging and converting website visitors into qualified leads
• Proactively announcing new products or services to site visitors
• Routing sales or support inquiries to the right department
• Integrating live chat with CRM and help desk solutions for improved workflow
• Offering real-time support on eCommerce sites to reduce abandoned carts
• Collecting visitor feedback and performance insights through automated surveys
• Providing multilingual support effortlessly

ChatSMB FAQs

• Can I customize the chat widget?

  Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.
• How does the AI know how to talk about my business?

  ChatSMB is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.

ProProfs Chat FAQs

• How can live chat software help my business?

  Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
• Can ProProfs Chat be used on mobile devices?

  Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
• Does ProProfs Chat support customizable chat widgets?

  Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
• What integrations are available with ProProfs Chat?

  ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
• Is there a limit to the number of concurrent chats?

  No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.

Uptime Monitor

Uptime Monitor