ChatPuma vs ProProfs Chat Detailed comparison features, price

ChatPuma

ChatPuma empowers businesses to create and deploy AI-powered chatbots for customer support within minutes, requiring no coding skills. The platform leverages your website's data, enabling the chatbot to provide real-time and accurate answers to customer inquiries. This reduces operational costs, frees up resources and increase customer satisfaction.

ChatPuma offers extensive customization options, allowing you to tailor the chatbot's appearance and messaging style to reflect your brand identity. Functionality includes features to adjust the chatbot responses' emotion and tonality. The platform easily integrates with popular applications.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

ChatPuma Pricing

Freemium

From $19

ChatPuma offers Freemium pricing with plans starting from $19 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

ChatPuma

Website Integration: Easily embed chatbots on your website as an iframe or chat bubble.
Data Training: Train chatbots on your website content for accurate and relevant responses.
Customization: Customize chatbot appearance and messaging style to match your brand.
Multi-lingual Support: Offers support for over 100 languages.
No-Code Builder: Create chatbots in minutes without any coding.
Multiple Data Sources: Train a single chatbot on various sources, like different website pages.
Brand Customizations: Tailor the chatbot's appearance to align with your brand identity.
Unlimited Retrainings: Continuously refine your chatbot's knowledge base.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

ChatPuma Use Cases

Automating customer support inquiries.
Improving lead and email generation.
Providing 24/7 customer service.
Reducing customer service response times.
Scaling support during peak periods.
Personalizing customer interactions.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

ChatPuma FAQs

On what data can the chatbot be trained on?

Your chatbot can be trained on data from your website. You can provide a link to your website and we will extract all the business-relevant content from various sources such as web pages, documents, and files. Then, you can select the which data sources you want to use and which to exclude for your chatbot training.
Where is my data stored?

We do not store your website data in a readable format. We only store the trained model that is used to generate responses to user queries. The trained model is stored in a secure cloud storage. We do not share your data with anyone and do not use your data for any other purpose than to train your chatbot.
What is the difference between the free and paid plans?

The free plan has limited access to features and messages volume. The paid plan is recommended for commercial use.
What languages does it support?

ChatPuma supports 100+ languages. You can have your website in any language and then have conversation in any language.
Can I share a chatbot I created?

Yes, you can share the URL of your chatbot with anyone or embed it on your website.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.