ChatHelp AI vs ProProfs Chat Detailed comparison features, price

ChatHelp AI

ChatHelp AI is a comprehensive platform designed to streamline various tasks across business, work, and study environments. It offers an integrated AI toolbox that leverages the latest AI models, including OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini. The platform allows users to bring their own AI API keys, promoting cost-effectiveness and flexibility.

A core offering of the service is its customizable AI customer support chat widget, easily integrable into websites with a single line of code. This widget can be trained with website data and other documentation, enabling it to interact with potential customers 24/7, answer questions, and collect leads. The platform also supports multiple languages and ensures data security through encryption.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

ChatHelp AI Pricing

Freemium

From $19

ChatHelp AI offers Freemium pricing with plans starting from $19 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

ChatHelp AI

AI Customer Support Chat Widget: Customizable chatbot trained on your website data and documentation, capable of 24/7 interaction and lead capture.
100+ AI Tools & Agents: Diverse tools for various business, work, and study needs, including AI writing, image generation, and data analysis.
Multiple AI Model Support: Powered by leading AI models like OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini.
Bring Your Own AI API Keys: Users can utilize their own API keys for cost-effective and flexible AI usage.
Data Integrations: Supports various data sources, including PDFs, documents, spreadsheets, and website scraping.
Multilingual Support: Offers customer support and query understanding in over 175 languages.
Data Security: Employs encryption to protect business files and data during AI training and operation.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

ChatHelp AI Use Cases

Customer support automation via website chat widget
Lead generation through chat widget interactions
Internal knowledge base creation and sharing
Employee training and onboarding
Work and research process improvement
Content creation and management
Business reviews analysis

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

ChatHelp AI FAQs

How is this Software different from others in market?

AI-powered website chat is a fairly new emerging technology, that has been around just from early 2023. Yes, there are competing solutions, but all of them place a lot of limitations in their subscription plans. We are giving a full access to our Platform - and offer flexible upgrade options based on Storage usage only.
Can we use our own OpenAI API keys?

Yes, we place no limitations on Chat queries/interactions, exactly because we give full control over OpenAI key usage. You can also use your own Antropic Claude & Google Gemini API keys.
What payment method do you support?

We support Credit Card payments for a Monthly & Yearly subscription plans, via Stripe Payment gateway.
How do you provide support?

We provide full setup support, for all subscribers, via Discord Community chat & remote connection services as AnyDesk, Zoom, or TeamViewer if necessary.
Do you provide any moneyback guarantee?

Please cancel your subscription within a 14-day free trial period, if you feel like our product does not meet your requirements. After the Trial period subscription charge is non-refundable, and can only be cancelled.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.