RevoChat vs ProProfs Chat Detailed comparison features, price

RevoChat

RevoChat is an advanced AI-powered sales and support assistant designed specifically for e-commerce businesses. Unlike traditional chatbots, it functions as a virtual promoter that analyzes browsing patterns and customer preferences to deliver personalized product recommendations and support, effectively increasing sales and customer satisfaction.

The platform seamlessly integrates with Shopify and WooCommerce, providing 24/7 customer support while handling repetitive queries automatically. RevoChat's intelligent system ensures immediate response times, personalized shopping experiences, and meaningful customer interactions that drive business growth and boost customer loyalty.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

RevoChat Pricing

Free Trial

RevoChat offers Free Trial pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

RevoChat

24/7 Customer Support: Automated responses to customer queries around the clock
E-commerce Integration: Direct connection with Shopify and WooCommerce product data
Personalized Recommendations: AI-driven product suggestions based on customer preferences
Automated Query Handling: Management of repetitive customer questions
Multi-Platform Support: Integration with Facebook, WhatsApp, and Instagram (Coming Soon)
Quick Setup: 5-minute installation with no coding required

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

RevoChat Use Cases

Automating responses to common customer inquiries
Providing personalized product recommendations
Increasing average order value through intelligent upselling
Managing customer support during off-hours
Reducing customer service costs
Enhancing shopping experience with instant responses

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

RevoChat FAQs

How long does it take to set up RevoChat?

RevoChat can be set up within 5 minutes and requires no coding knowledge.
What platforms does RevoChat integrate with?

RevoChat integrates with Shopify and WooCommerce for e-commerce, and will soon support Facebook, WhatsApp, and Instagram.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.