AI Answering Service VS Joy AI

AI Answering Service Pricing

Joy AI Pricing

AI Answering Service

• 24/7 Availability: Operates continuously to answer all incoming calls.
• Customizable AI Receptionist: Features a tailored Australian AI voice that represents the business's brand.
• Knowledge Base Integration: Answers caller questions accurately using information from provided FAQs or website content.
• Instant Call Transcripts & Recordings: Delivers full transcripts and audio files via email immediately after each call.
• Intelligent Call Transfer: Transfers calls to a designated human representative when necessary or requested by the caller.
• Lead Capture: Collects essential caller information, including name, contact details, and the nature of their inquiry.
• Spam Call Filtering: Identifies and filters spam calls and unsolicited sales pitches.
• Simultaneous Call Handling: Manages multiple calls concurrently without busy signals.
• Quick Setup: Can be operational in under 10 minutes with minimal configuration.
• SMS Notifications: Offers optional SMS summaries for each call received.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

AI Answering Service Use Cases

• Managing missed calls for small businesses.
• Providing continuous customer availability without hiring reception staff.
• Automating lead capture from phone inquiries.
• Answering frequently asked customer questions instantly.
• Handling after-hours calls for service-based businesses.
• Screening calls and taking messages for busy professionals.
• Prequalifying leads generated from marketing efforts.
• Offering dedicated phone support for industries like veterinary clinics, trades, and marketing agencies.

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

AI Answering Service FAQs

• How does AI Answering Service handle my business calls?

  When you can’t answer, calls are diverted to a dedicated number using a diversion code provided by your phone company (e.g., Telstra). The AI service then automatically takes the call after a predetermined number of rings.
• What information can it collect from the caller?

  During onboarding, you specify the details needed. It can collect full name, postcode, products they are interested in, address, preferred booking day/time, etc. The caller's mobile number is captured automatically.
• Will it sound like a natural Australian and represent my business well?

  Yes, the AI is customized to match your brand voice with a natural Australian accent, making it sound professional and often indistinguishable from a human agent.
• Is this right for businesses that need complex problem-solving on calls?

  Likely not. The AI excels at handling routine questions, collecting information, and managing booking requests. It cannot replace human expertise for complex issues, specialized consultations, or situations requiring real-time dynamic information.
• What happens if I exceed my call limit?

  You will be notified before exceeding your monthly call allowance. You'll have the option to buy additional call credits, although most customers do not exceed their limit.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

Uptime Monitor

Uptime Monitor