Virtual Reception VS Joy AI

Virtual Reception Pricing

Joy AI Pricing

Virtual Reception

• 24/7 Availability: Ensures calls are answered and messages captured anytime.
• AI Appointment Scheduling: Integrates with existing systems to book appointments and send confirmations.
• Voicemail Elimination: Answers every call, addresses questions, and delivers messages instantly.
• Easy Setup & Training: Uses Google Business Profile or website URL for initial configuration.
• Call Forwarding: Provides a dedicated number for easy call forwarding setup.
• Notifications & Reporting: Delivers call summaries via email/text and saves transcripts/recordings.
• Human Handoff: Transfers calls to team members when needed, with emotion detection capabilities.
• Customization: Allows modification of welcome messages, voice, and tone.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

Virtual Reception Use Cases

• Automating call answering for small businesses.
• Providing 24/7 customer phone support without human staffing.
• Streamlining appointment booking processes.
• Handling routine customer inquiries via phone.
• Replacing traditional voicemail systems to improve lead capture.
• Managing calls for service-based industries like salons, dental offices, and law firms.

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

Virtual Reception FAQs

• Can I use Virtual Reception as a voicemail service?

  Yes, voicemail functionality and appointment booking are both supported.
• Do I need to install any software?

  No, Virtual Reception works entirely through your web browser.
• How complex is the setup process?

  No programming skills are needed. Setup is straightforward, and assistance is available if required.
• Can the AI transfer calls to a real person?

  Yes, you can add team members, and the AI can transfer calls when necessary, even detecting emotion to suggest a transfer.
• How does Virtual Reception connect to my current phone system?

  You will be provided with a new phone number, and you can set up call forwarding from your existing number to this new one.
• Can I listen to call recordings?

  Yes, all call transcripts and audio recordings are saved and accessible.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

Uptime Monitor

Uptime Monitor