Callin.io VS Joy AI

Callin.io Pricing

Joy AI Pricing

Callin.io

• AI Receptionist (Inbound): Responds to unanswered calls 24/7, captures leads, assists with appointment bookings.
• AI Sales Agent (Outbound): Handles outbound calls, CRM integrated, engages external customers and internal employees.
• Custom AI Phone Agent: Tailored AI voice agents for specific business needs.
• White-label Option: Brand the AI call handling service for your business.
• Multilingual Capabilities: Supports various languages (English, Dutch, French, Italian, Spanish, German, Hindi, Portuguese).
• Seamless Integration: Works with existing CRM solutions, call center technology, Zapier, Make.com, and Google Calendar.
• Enhanced Data Collection: Provides real-time call transcripts and valuable insights.
• Multi-channel Engagement: Uses SMS, WhatsApp, and emails for communication.
• Scalability: Equipped to handle any volume of calls.
• Per-second Billing: Offers cost-efficient call handling with SIP trunking.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

Callin.io Use Cases

• Answering FAQs over the phone 24/7
• Capturing inbound leads and booking appointments
• Following up on missing documents and incomplete applications
• Providing 24/7 customer support and resolving enquiries outside work hours
• Proactively reaching out for payment/appointment reminders or updates
• Scaling customer service operations without increasing headcount
• Handling after-hours support calls
• Implementing conversational marketing via phone
• Automating call centre functions
• Managing financial services customer interactions

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

Callin.io FAQs

• What methods of payment do you accept?

  Payments are processed through Stripe.
• What kind of onboarding assistance do you offer?

  White-glove onboarding with dedicated support is offered for Elite subscribers.
• How do I get a phone number for the service?

  You can either import your existing Twilio number for free or purchase a new phone number directly from Callin.
• Can I access call transcripts and recordings?

  Yes, call transcripts and recordings are available for retrieval.
• Can the voice assistant perform actions after a call?

  Yes, the AI can schedule appointments via Google Calendar, send personalized emails/SMS, and integrate with platforms like Make.com and Zapier for thousands of automations.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

Uptime Monitor

Uptime Monitor