Rosie VS Joy AI

Rosie Pricing

Joy AI Pricing

Rosie

• Human-like AI: Utilizes advanced AI to answer phone calls and interact naturally with customers.
• Custom Message Taking: Tailors message-taking to collect specific information relevant to the business needs.
• Call Management: Records and transcribes every call.
• Instant Notifications: Sends email and/or text notifications for every new call.
• Bilingual Agent: Capable of operating in both English and Spanish.
• Appointment Links: Allow to set appointments.
• Zapier Integration: Connects with over 1000+ apps via Zapier.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

Rosie Use Cases

• Handling customer inquiries during and after business hours.
• Managing appointment scheduling.
• Taking messages and delivering them to the appropriate personnel.
• Improving customer service by ensuring all calls are answered.
• Providing information about business services and hours.
• Filtering spam calls.
• Maximizes ROI on ads

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

Rosie FAQs

• Do you offer a free trial?

  Yes! We offer your first 25 minutes completely free (with no credit card required). After your first 25 minutes, your account will convert to a paid plan at $49/month.
• How much does Rosie cost?

  Rosie offers several plans: Professional at $49/month, Scale at $99/month, and Growth at $199/month, each including a set number of minutes and features. Enterprise solutions are also available.
• How long does it take to set up?

  It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
• Can I keep my phone number?

  Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
• Can I access call history and recordings?

  Every call is recorded and transcribed for you in your inbox.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

Uptime Monitor

Uptime Monitor