What is Verifast?

Verifast offers custom AI agents designed specifically for e-commerce businesses seeking to enhance sales performance and streamline customer interactions. These intelligent agents engage website visitors proactively, understanding their needs through active probing and observation of online activity. By matching customer use cases with brand goals, Verifast delivers personalized product recommendations and guides users through conversational purchase journeys, effectively transforming chats into checkouts and increasing average order value.

Beyond sales generation, Verifast automates customer support by answering specific queries instantly in 125 languages, 24/7, reducing the need for live agents and improving customer satisfaction. The AI agents can also generate warm leads by capturing user attributes conversationally, providing valuable insights to optimize websites and marketing campaigns. With features like domain-specific intelligence, complete customization, and human oversight, Verifast aims to provide a reliable and effective solution for improving conversions and support efficiency.

Features

Personalised Recommendations: Understands customer needs and suggests relevant products.
Conversational Purchase Journeys: Guides users from chat to checkout seamlessly.
Automated Support: Answers queries 24/7 in 125 languages.
Lead Generation: Captures user attributes conversationally.
Proactive Nudging: Contextually prompts users to add to cart, buy, select combos, or recover abandoned carts.
Domain Intelligence: Specializes AI responses based on industry needs (e.g., Health & Nutrition, Fashion).
Customization: Allows alignment of flow, tonality, and knowledge base with brand goals.
Human in the Loop: Includes human review and improvisation of chats for quality assurance.

Use Cases

Boosting e-commerce conversion rates.
Increasing average order value (AOV) through recommendations and upsells.
Automating customer support and reducing support costs.
Providing 24/7 multilingual customer service.
Generating qualified leads for sales teams.
Reducing cart abandonment rates through proactive nudges.
Personalizing the online shopping experience.
Gathering customer insights for website and campaign optimization.

FAQs

What is the main difference between the Starter and Growth paid plans?

The Growth plan ($199/mo) includes customizable flow & tonality, proactive cart recovery nudges, purchase & upsell nudges, user insights download, and priority support, which are not available in the Starter plan ($99/mo).
Which plan should I choose?

The Starter plan ($99/mo) suits stores with ~30K visitors needing core features like recommendations and lead generation. The Growth plan ($199/mo) is better for stores with ~100K visitors seeking advanced features like flow customization and proactive nudges. Enterprise is for high-volume stores requiring unlimited conversations and custom solutions.
Why is customising the flow important?

Customizing the flow aligns the AI agent's interactions with specific brand goals and desired tone, creating a more tailored and effective customer experience.
How do smart nudges drive conversion?

Smart nudges proactively encourage users to add items to their cart, proceed to purchase, select combos, or recover abandoned carts, directly influencing buying decisions and improving conversion rates.
How do nudges proactively minimise cart abandonment?

Nudges can proactively engage users who have items in their cart but appear inactive, reminding or incentivizing them to complete the purchase before leaving the website.