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What is TrustLoop?
TrustLoop utilizes Artificial Intelligence to streamline reputation management specifically for technology businesses. Its core function is to amplify the number of positive customer reviews on prominent third-party platforms such as TrustPilot, Capterra, G2, and Google. The system strategically identifies optimal moments within the user journey to solicit feedback, guiding satisfied customers to share their positive experiences publicly while channeling feedback from less satisfied users internally to mitigate negative public exposure.
The platform offers customizable surveys and widgets that integrate seamlessly into websites with just two lines of code, ensuring minimal impact on site performance. It incorporates AI-driven analysis to automatically extract actionable insights from the feedback and reviews collected. Users can configure TrustLoop to operate autonomously, continuously gathering feedback and reviews, while providing access to analytics and reports without requiring constant manual oversight. A custom landing page option, known as TrustLink, is also available for dedicated feedback collection.
Features
- AI-Powered Feedback Analysis: Automatically surfaces actionable insights from customer feedback and reviews.
- Review Routing: Directs satisfied users to leave public 5-star reviews on chosen platforms (TrustPilot, Capterra, G2, Google).
- Internal Feedback Collection: Gathers feedback internally from less satisfied customers to preempt negative public reviews.
- Customizable Surveys & Widgets: Allows easy editing of surveys, widgets, and landing pages to match branding.
- Simple Integration: Requires only 2 lines of code to add the widget to a website without slowing it down.
- Automated Operation: Runs on autopilot to collect reviews and feedback continuously.
- Custom Landing Page (TrustLink): Provides a dedicated page for capturing feedback.
- Reporting and Analytics: Offers basic and advanced reporting on collected reviews and feedback.
Use Cases
- Increasing positive reviews on platforms like TrustPilot, Capterra, G2, and Google.
- Managing online reputation for SaaS and tech companies.
- Gathering actionable product feedback from users.
- Preventing negative public reviews by collecting feedback internally.
- Building social proof for businesses.
- Accelerating product-market fit through customer insights.
- Automating the review collection process.
FAQs
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How does TrustLoop help get more positive reviews?
It identifies happy users at opportune times and routes them to leave 5-star reviews on selected public review sites like TrustPilot, G2, and Capterra. -
How is the TrustLoop widget integrated into a website?
Integration requires adding only 2 lines of code to your website, ensuring it doesn't slow down performance. -
Can the survey and widget be customized?
Yes, users can fully customize the survey, widget, and associated landing page to align with their branding. -
What happens with feedback from unhappy customers?
Feedback from less satisfied customers is collected internally. This helps businesses gather insights for improvement and prevents potential negative public reviews. -
Does TrustLoop use AI?
Yes, TrustLoop uses AI to automatically analyze feedback and reviews, surfacing actionable insights. Advanced AI analysis and recommendations are available on higher-tier plans.
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