What is Toma?
Toma provides an advanced automation platform specifically designed for the automotive dealership industry. It leverages conversational AI to streamline and manage customer communications and various operational tasks. The primary goal is to help dealerships increase their revenue streams while significantly improving the overall customer experience. Toma integrates with existing dealership software, acting as a capable assistant for handling repetitive yet crucial interactions.
The platform offers true end-to-end automation across multiple channels, including voice calls, web chat, and SMS. Key functionalities encompass automating recall detection and appointment scheduling, handling parts order inquiries and tracking, and managing service appointments 24/7, including booking, rescheduling, and sending reminders. Toma features call intelligence reporting for insights, an 'Ask-a-Human' capability for seamless collaboration when AI needs context, and proactive notifications for urgent leads or customer issues, ensuring opportunities aren't missed.
Features
- Conversational AI: Automates customer communications and operational tasks.
- Recall Detect: Automates recall appointment requests and notifies customers with open recalls.
- Parts Orders Automation: Handles parts inquiries, provides availability updates, and tracks orders.
- 24/7 Service Appointment Scheduling: Books, reschedules, and confirms service appointments automatically.
- Automated Appointment Reminders: Sends reminders via multiple channels to reduce no-shows.
- Custom Workflow Builder: Allows dealerships to automate specific tasks and optimize interactions.
- Omnichannel Communications: Supports automation across voice, web chat, and SMS.
- Call Intelligence Reporting: Transcribes, analyzes, and reports key call details.
- Ask-a-Human Collaboration: Facilitates real-time context gathering from staff during AI interactions.
- Follow-up Notifications: Alerts staff about urgent leads or customer issues.
- Toma Operator: Navigates vendor websites like a human.
Use Cases
- Automating recall appointment booking and customer outreach.
- Streamlining parts order requests and management.
- Providing 24/7 automated service appointment scheduling and confirmation.
- Reducing appointment no-shows through automated reminders.
- Creating custom automation workflows for specific dealership needs.
- Handling customer inquiries efficiently via phone, web chat, and SMS.
- Augmenting dealership staff by managing repetitive communication tasks.
- Improving customer experience with faster response times and interactions.
- Generating additional service revenue through proactive automated appointment setting.
