What is TextYess?
TextYess is a comprehensive platform that transforms WhatsApp into a primary revenue channel for eCommerce businesses. It leverages Artificial Intelligence to provide personalized customer interactions at scale.
The platform integrates with your CMS, enabling real-time access to product catalogs and customer data. By connecting a dedicated phone number, businesses can send targeted broadcast campaigns, set up automated responses for common scenarios like abandoned checkouts, and provide 24/7 customer support via an AI-powered agent.
Features
- Broadcast Campaigns: Send hyper-personalized marketing messages on WhatsApp at scale using AI.
- Automations: Configure WhatsApp automations for events such as abandoned checkouts and post-purchase follow-ups.
- AI Agent: Provide 24/7 customer support on WhatsApp with an AI Agent trained on your product catalog.
- Advanced Analytics: Track the economic impact and performance of WhatsApp campaigns and automations.
- CMS Integration: Connects with your eCommerce platform (e.g., Shopify) to access product and customer data.
Use Cases
- Sending promotional offers and product updates to customers via WhatsApp.
- Recovering abandoned carts by sending automated reminders and incentives.
- Providing instant customer support and answering product-related questions.
- Gathering customer feedback and reviews.
- Improving customer engagement and building relationships.
FAQs
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Is it possible to tailor the AI Shopping-Agent's replies?
The content does not explicitly state the ability to tailor responses, but the AI agent is trained on your product catalog. -
How does your AI Agent stand out from the rest of the chatbots?
The content highlights that the AI agent is trained in real-time on your product catalog. -
What is needed to set up the AI WhatsApp-Agent?
You need to connect TextYess to your CMS and a phone number (not currently active on WhatsApp). -
Can my customers talk to a human? How is the transition to human support managed?
The provided context does not have any specific information about transition to human support. -
What is an inbound conversation on WhatsApp?
The provided content does not explain what is an inbound conversation on WhatsApp.
