What is TeamViewer DEX by 1E?

TeamViewer DEX by 1E is an AI-driven digital employee experience (DEX) management platform designed to support IT departments in delivering seamless technology experiences for employees. Leveraging advanced analytics, automation, and real-time remediation, it proactively identifies and resolves endpoint, compliance, and performance issues before they disrupt work, ensuring uninterrupted operations and improved user satisfaction.

The platform offers granular insights into device health, software usage, employee sentiment, and operational efficiency. With solutions for Microsoft Intune, device refresh, and software reclaim, TeamViewer DEX empowers IT teams to streamline processes, manage hardware and software assets effectively, and transition IT operations from a cost center into a strategic business enabler.

Features

Experience Analytics: Detailed analysis of employee digital experience and endpoint performance.
Automated Remediation: Proactively identifies and resolves compliance drift and IT issues.
Real-Time Troubleshooting: Enables instant service desk support and autonomous issue resolution.
Software Usage Insights: Identifies underused, redundant, or vulnerable software for optimization.
Employee Sentiment Analysis: Collects and interprets employee feedback to guide IT improvements.
Endpoint Automation: Streamlines repetitive tasks and improves operational efficiency.
Inventory and Patch Insights: Provides visibility into device and software assets, including patch status.
Application Experience Management: Monitors and improves user experience with core applications.
Business Impact Analysis: Links IT operations to business outcomes for informed decision-making.
Support for Microsoft Intune and ServiceNow: Integrates with key enterprise IT management solutions.

Use Cases

Proactive identification and resolution of endpoint and compliance issues.
Automated remediation of device drift and minimizing digital friction for remote and in-office employees.
Optimized software asset management and reclaiming unused or insecure licenses.
Gaining insights into employee sentiment to enhance technology support and user satisfaction.
Streamlining device refresh cycles to reduce hardware spend and improve device allocation.
Augmenting ServiceNow IT service desk operations for faster incident resolution.
Monitoring application performance and optimizing user experience.
Reducing downtime and improving IT support response with real-time troubleshooting.

FAQs

What is TeamViewer DEX by 1E?

TeamViewer DEX by 1E is an autonomous digital employee experience management platform that uses AI and automation to proactively identify, notify, and resolve endpoint issues, compliance drift, and employee frustration across the digital workplace.
What IT challenges can TeamViewer DEX solve?

The platform enables IT teams to optimize processes, reduce service desk calls, lower operational costs, prevent compliance drift, and provide real-time troubleshooting and remediation.
Which integrations are available with TeamViewer DEX?

TeamViewer DEX integrates with solutions such as Microsoft Intune and ServiceNow, offering enhanced visibility, automated remediation, and seamless IT operations.
How does TeamViewer DEX improve employee satisfaction?

By minimizing digital friction and providing real-time, autonomous issue resolution, the platform ensures employees experience fewer disruptions and frustrations at work.