What is spike.sh?
Spike is an incident management platform designed to help engineering and operations teams respond to incidents proactively. It provides real-time alerts via phone calls, SMS, Slack, Microsoft Teams, and other channels, ensuring critical issues are addressed before they impact customers.
With features like intelligent on-call scheduling, escalation policies, and a centralized command center, Spike reduces mean time to resolution (MTTR). The platform integrates with over 80 tools, including Prometheus, Datadog, and JIRA, and offers a beautiful status page to keep stakeholders informed during outages.
Features
- Multi-channel Alerting: Get alerts via phone calls, SMS, WhatsApp, Telegram, Slack, Microsoft Teams, and mobile app with DND bypass.
- On-Call Scheduling: Flexible on-call rotations, calendar sync, shift overrides, and full visibility into schedules.
- Incident Management: Centralized incident view with context, escalation policies, and automated playbooks to streamline response.
- Status Pages: Customizable status pages to communicate downtime and incidents to customers and stakeholders.
- 80+ Integrations: Connect with monitoring tools like Prometheus, Datadog, and Grafana, plus collaboration tools and ticketing systems.
Use Cases
- Alerting on-call engineers when a server goes down.
- Managing escalations for critical incidents in SaaS companies.
- Communicating service status to customers via a public status page.
- Rotating on-call shifts with automatic notifications and overrides.
- Reducing alert fatigue with intelligent noise suppression and grouping.
FAQs
-
Can I add or remove members during my subscription?
Yes, you can add or remove team members at any time. Adding members will automatically adjust billing for the next cycle on a pro-rated basis. When you remove members, they lose access to the dashboard, and you can adjust seats in the billing section. -
What payment methods are available?
We accept Credit Card and Wire Transfer (for annual cycles on Business and Enterprise plans only). Payment is secure with Stripe. -
What are the alert limits for the Starter plan?
The Starter plan includes 100 total alerts on Phone and SMS for the entire organization. If the limit is exceeded, an email notification is sent and Phone/SMS alerts are paused. Alerts via Slack, MS Teams, WhatsApp, Telegram, email, and Discord are unlimited. -
How can I cancel my subscription?
Cancellation can be done easily from the billing portal with a single click. For enterprise plans, please contact us via email at [email protected]. -
What support options are available?
Starter plan support is via email only. Business plan support includes live chat and email. Enterprise plan includes extended support with a dedicated contact and a dedicated Slack channel.
Helpful for people in the following professions
spike.sh Uptime Monitor
Average Uptime
100%
Average Response Time
208 ms
