What is Senso?
Senso offers a platform designed specifically for financial services to enhance conversational experiences and operational workflows. The platform leverages AI to transform unstructured data from policies, procedures, and member interactions into a cohesive, structured format.
This transformation enables financial institutions to identify operational gaps, improve staff performance, and automate tasks. By structuring knowledge, Senso helps to improve efficiency in loan approvals, operations, and staff training, leading to better alignment with industry standards.
Features
- Agent Echo: Automates call and query tagging across call centers, voice agents, chatbots, and copilots.
- Agent Fetch: Instantly identify missing information in documents (policies, procedures, guides).
Use Cases
- Streamlining loan approvals
- Improving staff training
- Identifying operational gaps in policies and procedures
- Enhancing customer service through faster query resolution
- Automating call and query tagging
- Improving knowledge quality
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