Richpanel - AI-First Customer Service Platform

Richpanel AI-First Customer Service Platform

What is Richpanel?

Richpanel is a comprehensive customer service platform specifically built for e-commerce businesses. It provides a suite of tools, including a Help Desk, Self-Service portal, AI Employees (Social Media AI and Sidekick AI), designed to streamline customer support operations.

The platform integrates with popular help desk solutions like Zendesk, Gorgias, Helpscout, and Salesforce, and offers features such as multichannel support, automated workflows, and detailed analytics. Richpanel focuses on reducing support costs, improving agent efficiency, and providing seamless customer experiences.

Features

Help Desk: Multichannel support, agent console, assignments, automations, reporting & analytics, and integrations.
Self Service: Automates customer service with a self-service portal, order management, returns and exchanges, a branded help center, and custom flows.
Social Media AI: AI-powered social media moderator that hides spam, trolls, and harmful comments.
Sidekick AI: AI assistant that auto-replies to queries, helps agents draft replies, and supports two-way translations.
Voice of Customer AI: Analyzes customer conversations to identify areas for improvement.

Use Cases

Managing customer inquiries across multiple channels (email, chat, social media).
Automating responses to frequently asked questions.
Providing self-service options for order management, returns, and exchanges.
Moderating social media comments and protecting brand reputation.
Improving agent productivity with AI-powered assistance.
Analyzing customer feedback to identify areas for service improvement.

FAQs

Does Richpanel offer a free trial?

Yes, Richpanel offers a free trial.
Does Richpanel guarantee cost savings?

Yes, Richpanel guarantees a 30% cost savings when switching from Zendesk or Gorgias, and a 30% reduction in tickets within 60 days.
What platforms does Richpanel integrate with?

Richpanel integrates with Zendesk, Gorgias, Helpscout, Salesforce, and other e-commerce apps.
How long it takes to migrate to Richpanel?

Richpanel offers white-glove migration and claims users can be up and running in a week.