What is Quidget?
Quidget is an innovative AI-powered customer support solution that combines automated assistance with human support capabilities. Built on 14 years of customer service expertise from SupportYourApp, it offers a sophisticated yet user-friendly approach to managing customer inquiries.
The platform features a no-code setup process, multilingual support across 45+ languages, and seamless integration with popular messaging platforms including WhatsApp, Slack, Telegram, and Viber. It learns from existing content sources such as websites, FAQs, and uploaded resources to provide accurate, context-aware responses while intelligently escalating complex issues to human agents.
Features
- No-Code Setup: Quick implementation without technical expertise required
- Multilingual Support: Handles conversations in 45+ languages automatically
- Human Handoff: Seamlessly escalates complex issues to human agents
- Resource Integration: Learns from websites, FAQs, and uploaded content
- Multi-Channel Support: Integrates with WhatsApp, Slack, Telegram, and Viber
- Performance Analytics: Built-in reporting and tracking capabilities
- Automated Responses: Handles up to 80% of common customer queries
- CRM Integration: Connects with platforms like Zendesk and Freshdesk
Use Cases
- 24/7 customer support automation
- First-level support response handling
- Multi-language customer service
- Website chat support
- FAQ automation
- Customer inquiry triage
- Support cost reduction
- Global customer service scaling
FAQs
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What is Quidget and how does It work?
Quidget is an AI-powered support agent that answers up to 80% of common customer questions automatically. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7. For more complicated questions, Quidget passes the details to your team to handle. -
Does Quidget work in multiple languages?
Yes, Quidget supports over 45 languages. It automatically detects the language your customer is using and continues the conversation in the same language. This makes it a great fit for businesses with a global audience. -
Can I use Quidget without a helpdesk?
Yes! If you don't use a helpdesk system, Quidget can send any unanswered questions directly to your team's email. It's a great option for businesses that want better customer support without needing extra software.
