What is heap.io?
Heap is a comprehensive digital insights platform designed to provide complete understanding of customer digital journeys. The platform automatically captures every user action across websites and mobile applications without requiring engineering resources, creating a complete dataset for analysis. It integrates quantitative and qualitative tools to offer full visibility into user behavior.
The platform features Sense AI, an AI-powered assistant that makes analytics accessible to users of all experience levels, eliminating lengthy onboarding processes. Advanced data science capabilities identify friction points and opportunities in user flows, while integrated session replay provides contextual understanding of user actions. With over 100 integrations, Heap enables data-driven decision-making across organizations.
Features
- Sense AI: AI-powered assistant for analytics accessible to all users
- Automatic Event Tracking: Captures all user actions without engineering resources
- Heap Illuminate: Data science capabilities that identify friction and opportunities
- Session Replay: Integrated replay for complete contextual understanding
- Heatmaps: Visual representation of user behavior on pages
Use Cases
- Funnel optimization to improve conversion rates
- Product adoption analysis across digital properties
- User behavior understanding and pattern identification
- Product-led growth management with data insights
- Customer journey analysis for experience improvement
FAQs
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What is a session in Heap?
A session is a period of activity from a single user on your app or website that can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity, while on mobile it ends after 5 minutes of inactivity. -
What happens if I exceed my plan's monthly session limit?
Heap won't drop or throttle your data. You'll receive an email asking you to upgrade to the appropriate tier before you can view your data again. -
What is a project in Heap?
A project is the workspace where you collect and analyze data from your app or website. For multiple products, separate project workspaces are recommended.
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