What is Flowly.ai?

Flowly.ai offers an AI Agent that can be installed on a website to enhance customer interaction and operational efficiency. Once trained on specific business information, including website pages, documents (like PDFs and text files), and FAQs, this AI chatbot can handle a vast majority of user inquiries accurately and instantly, functioning 24/7. It aims to transform website visitors into engaged customers by providing real-time, conversational responses to questions about products and services.

The platform allows businesses to create engaging chat-flow experiences designed to capture leads and facilitate appointment bookings, integrating seamlessly with CRM platforms via its API capabilities mentioned in the documentation, though direct API access might depend on the plan. It goes beyond simple Q&A by learning the brand's language and tone, enabling personalized conversations that can include unique offers, tips, and advice. Customization options include branding with logos and color schemes, ensuring the chatbot aligns with the company's identity. Data security is emphasized through encryption and adherence to privacy protocols.

Features

Custom AI Agent Training: Train the chatbot using website pages, documents (PDFs, text files), FAQs, and a Base System Prompt.
Lead Generation & Appointment Booking: Design chat flows to capture leads and book appointments.
Product & Service Recommendations: Provides tailored recommendations based on user queries and learned business knowledge.
Multilingual Support: Caters to a global audience with support for multiple languages.
Custom Branding: Apply custom logos and color schemes to match company identity.
Knowledge Base Integration: Connects with company data and utilizes large language models for responses.
Website Embedding: Embed the chatbot using an iframe or chat bubble widget.
API & Integrations Access: Offers capabilities to connect with platforms like Zapier, GHL, and Make.com (availability may depend on plan).

Use Cases

Answering customer service queries 24/7.
Generating website leads and capturing contact information.
Booking appointments and scheduling consultations automatically.
Providing personalized product or service recommendations on e-commerce sites.
Assisting restaurant patrons with menu choices and reservations.
Offering real estate property details and answering inquiries.
Promoting events, providing information, and facilitating ticket sales.
Streamlining HR processes like applicant filtering and interview scheduling.
Providing instant inventory status and lead times in manufacturing.
Offering travel recommendations and booking assistance.
Assisting students with course details and admission queries.
Handling general legal inquiries and scheduling initial consultations.
Facilitating donations and volunteer sign-ups for non-profits.
Addressing public queries for government services efficiently.
Providing shipment tracking updates in the logistics sector.
Handling basic customer issues or routing complex ones in call centers.
Answering employee questions via internal company intranets.

FAQs

How does Flowly.Ai know everything about my business?

It's trained by you with a Base System Prompt and by defining website pages and uploading documents (brochures, data sheets, FAQs, text files) to its Knowledge Base.
Can I use my own brand logo and colours?

Yes, you can add your custom logo and color scheme to match your company branding.
How secure is the data when uploaded?

Data security is prioritized using advanced AWS encryption and strict privacy protocols. Data is not sold or passed to third parties and is deleted from servers upon user deletion.
What is a message credit?

It represents one AI response, with costs varying based on the underlying GPT model used (e.g., GPT-4o-mini is the default, with options like GPT-3.5, GPT-4o, GPT-4 Turbo available at different rates).
Is the AI agent multilingual?

Yes, the platform and chatbot interface support many different languages.