What is EBI.AI?
EBI.AI provides a platform for businesses to build, launch, and manage AI-powered customer assistants. The platform, AI Studio, allows for rapid deployment of AI assistants, often within 10 minutes. It offers features such as natural language processing, integration with various business systems, and a built-in live chat feature with unlimited seats.
EBI.AI prioritizes security and compliance, offering features like two-factor authentication, encryption, and GDPR compliance. For businesses requiring more support, EBI.AI also provides services such as AI supervision, where they manage the AI assistant, and AIaaS (AI as a Service) for broader organizational AI implementation.
Features
- Natural Language Processing: Advanced recognition of every query.
- GPT Auto-Generation: LLM capability with guardrails.
- Multi-lingual Support: 130+ languages supported.
- Live Chat Integration: Unlimited seats for live chat.
- System Integration: Connects with popular apps and tools, including bespoke connectors.
- Security & Compliance: Features such as 2FA, encryption, and GDPR compliance.
- Automated Training: Suggestions for strengthening AI assistant training.
- Multiple AI Assistants: Manage multiple assistants within a single account.
Use Cases
- Automating customer inquiries in e-commerce.
- Personalizing customer journeys in retail.
- Providing instant answers across multiple locations for leisure and fitness businesses.
- Ensuring accuracy and security in administration for finance and insurance.
- Improving efficiency of everyday experiences in property management.
- Supporting multiple departments and targeting resources in government.
- Reducing call volumes and scaling customer support.
FAQs
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What counts as one request?
A request is based on your AI assistant completely handling the initial customer enquiry. We call these flows. Even though there are different levels of information and integration shown in these examples they all count as one request. Other chatbot companies charge per individual utterance (back and forth). You don’t have to worry about that with us.
