Dropchat - Create customer service chatbots with AI

Dropchat Create customer service chatbots with AI

Freemium

From 24$

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#No-code
#customer service
#Document Processing
#Knowledge Base
#Support Automation
#RAG

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What is Dropchat?

Dropchat leverages Retrieval Augmented Generation (RAG) technology to create intelligent chatbots that can understand and respond to customer queries using information from various data sources. The platform connects Large Language Models to external data sources, enabling more accurate and context-specific responses.

The system offers a comprehensive solution for businesses, featuring customized welcome greetings, sample questions, feedback mechanisms, and seamless escalation options to email or live agents. The no-code interface makes it accessible for users to create and deploy chatbots without technical expertise.

Features

Customized Welcome Greeting: Personalized first interaction messages
Sample Questions Integration: Pre-defined example queries for user guidance
Feedback System: Thumbs up/down voting for response quality
Data Source Integration: Support for PDFs, websites, and YouTube videos
Escalation Options: Email and live chat agent handoff capabilities
No-Code Interface: Easy chatbot creation without technical knowledge
Analytics Dashboard: Track and analyze chatbot performance

Use Cases

Customer support automation
Knowledge base query handling
Website FAQ automation
Lead generation and qualification
24/7 customer service coverage
Support ticket deflection
Product information dissemination

FAQs

Is Dropchat free?

Dropchat offers a free plan with core features for creating and deploying chatbots. Paid plans offer additional capabilities, more customizations, and higher levels of support for scaling businesses.

How does Dropchat work?

Dropchat creates chatbots that interact with customers conversationally using AI to understand and organize information from various data sources. Users can ask questions, and the chatbot responds specifically to their queries, with options to escalate to email or live agents if needed.

How can I make a chatbot?

You can create a chatbot using Dropchat's no-code interface by visiting the trial page. No sign-up is required to explore core features and start building immediately.