What is DoneDone?
DoneDone provides an integrated solution for handling customer communications and managing team projects. With features like shared inboxes, ticket creation, automated assignment, and custom workflows, it eliminates messy email threads and bulky spreadsheets. DoneDone enables teams to assign tasks, manage conversations, and track progress in real time, with support for Kanban boards, custom statuses, and client collaboration through free guest accounts.
The tool enhances efficiency for support, development, and operational teams by linking emails directly to tasks, supporting robust commenting and notification systems, and auto-assigning tasks based on their status. Enhanced with improved spam filtering and detailed reporting, DoneDone supports organizations of all types with secure, mobile-friendly functionality and industry-leading simplicity.
Features
- Shared Inboxes: Centralize and manage customer conversations collaboratively.
- Automated Ticket Creation: Instantly convert emails into actionable tickets.
- Custom Workflows and Statuses: Tailor processes to fit unique business needs.
- Kanban Board View: Visualize and organize tasks for improved project tracking.
- Unlimited Guests: Allow clients or external collaborators free guest access.
- Comprehensive Reporting: Monitor team responsiveness and project progress.
- Spam Filtering: Smart spam detection to keep inboxes relevant.
- Mobile and Email Notifications: Stay updated on tasks and messages anywhere.
- White-label Ticket Portal: Provide clients with a branded portal (Pro plan).
- Project Management: Manage unlimited projects, tasks, and checklists.
Use Cases
- Centralize and manage customer service inquiries for support teams.
- Assign and track internal project tasks across development and operations.
- Enable client collaboration with free guest user access for approvals and feedback.
- Streamline ticket creation and delegation for sales and customer success teams.
- Use Kanban boards to visualize workflow and monitor project status.
- Automate task assignments based on custom statuses or workflows.
- Generate comprehensive reports to analyze team performance and workload.
FAQs
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How does the free trial work?
You can sign up for DoneDone with your email address, no credit card required. You receive a reminder before your trial ends and only need to provide payment details if you wish to continue. -
Can I switch from monthly to annual billing?
Yes, you can switch billing cycles in the Accounts & Billing section, and changes will apply after your current billing cycle ends. -
Do you offer discounts for charities or educational institutions?
Yes. Organizations can contact DoneDone directly to inquire about special discounts available for non-profits and educational institutions. -
Is there a limit to the number of guest users?
No, DoneDone allows unlimited guest users for client or external collaboration. -
Can I cancel my account at any time?
Yes, you can cancel at any time. However, refunds are not provided for unused portions of your paid term.
