What is CuServly?
CuServly is a customer service AI chatbot designed to seamlessly integrate with your business. This chatbot supports communication in 95 languages, ensuring broad accessibility for a global customer base. It can be trained using various data sources, including URLs, and files (PDF, DOC, TXT, PPT, XLS), allowing it to gain comprehensive knowledge about your operations.
CuServly gives users full control and access of chatbot knowledgebase. It also offers a Human Assistance option, wherein human agents can intervene when necessary, it is designed to enhance customer interactions by providing immediate, informed responses and by reducing support costs by up 80%.
Features
- Multilingual Support: Understand and answer in 95 different languages.
- Data Training: Train your chatbot with various data sources (URLs, PDF, DOC, TXT, PPT, XLS).
- Knowledgebase Control: Full access and control of chatbot knowledgebase.
- Human Assistance: Option allowing human agents to take over the conversation.
- Analytics: Access to powerful analytics to track customer inquiries.
- Customization: Customize the chatbot's appearance (colors, logo, messages).
- Flexible Integration: Embed in your website as a widget, iFrame, or full-page window.
Use Cases
- Customer Support
- E-Commerce
- Healthcare
- Finance/Banking
- Travel/Hospitality
- HR/Recruitment
FAQs
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What languages are supported?
CuServly chatbot can understand and answer in 95 different languages. -
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. You will still have access to your account until the end of your billing period. -
Can I customize my chatbot?
Yes, you can customize the colors, avatar, widget color, icon, logo, chatbot messages, quick prompts (predefined messages), and the message that should be shown in case the chatbot does not have enough information to answer a question. -
What data formats are supported?
You can upload one or multiple data files in PDF, DOC, TXT, XLS, PPT, CSV format, or add a link to your website to be scraped. -
How is my data handled?
We store your data in an encrypted format on Google Cloud. We do not share or sell your data to any third party. When you ask a question, in some cases, relevant data chunks are sent to a third party AI model to generate an answer. Note that when question is made on same or similar way as defined in your knowledgebase, answers are sent directly from knowledgebase and not sent to third party AI model.
