What is ClearWork?
ClearWork leverages artificial intelligence to provide organizations with comprehensive visibility into their workforce's activities and processes. By capturing real-time activity data directly from users, the platform builds a holistic and anonymized understanding of how tasks are performed, highlighting inefficiencies, bottlenecks, and improvement opportunities across functions such as sales, customer support, finance, HR, procurement, supply chain, and travel & expense management.
Through its advanced AI Co-Pilot, ClearWork transforms these insights into actionable workflow maps and automated recommendations, empowering leaders to model, plan, and implement effective transformation programs. The platform facilitates seamless integration with existing tools, supports automated documentation, and enables continuous process improvement, all while prioritizing user privacy and engagement.
Features
- Real-Time Process Capture: Collects detailed user activity across web applications for deep workflow visibility.
- AI-Powered Process Mapping: Transforms user session data into visual workflow maps highlighting friction points and inefficiencies.
- Automated Documentation: Instantly generates SOPs and user documentation based on real-world activity.
- AI Co-Pilot Guidance: Offers AI-driven guidance and answers user process questions within their workflow.
- Anonymized Data Collection: Prioritizes privacy through session anonymization and whitelisted data capture.
- Insight Dashboards: Visualizes optimization opportunities, process sentiment, and trending improvements.
- Seamless Integration: Integrates with project management tools to synchronize requirements and documentation.
- Continuous Improvement: Enables ongoing process optimization and automation based on actionable insights.
- Flexible User Roles: Supports various user types for solo use, end users capturing workflows, and power users managing transformation.
Use Cases
- Mapping and optimizing digital transformation initiatives across business functions.
- Identifying and resolving inefficient sales processes for improved revenue generation.
- Analyzing customer support workflows to reduce repetitive tickets and enhance agent efficiency.
- Streamlining finance operations such as approvals, invoicing, and forecasting.
- Enhancing HR onboarding and self-service processes with accurate workflow insights.
- Improving procurement and supply chain tasks to increase operational efficiency.
- Transforming travel and expense management for better compliance and tracking.
- Automating repetitive business tasks to maximize productivity.
FAQs
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How does ClearWork ensure user privacy?
ClearWork anonymizes all user session data and only captures activity from whitelisted websites, allowing users to control when the capture mechanism is on or off. -
What business functions can benefit from ClearWork?
ClearWork supports transformation across sales, customer support, finance, human resources, procurement, supply chain, travel, and expense management. -
Does ClearWork offer integration with existing project management tools?
Yes, ClearWork can be integrated with existing project management solutions to import process requirements and synchronize documentation. -
What is the difference between user types in the platform?
ClearWork offers Free Users for solo task tracking, End Users to capture workflow data for organizational projects, and Transform Users for process mapping, analytics, and transformation management.
