What is ChatterMate?
ChatterMate offers a comprehensive solution for customer support, merging AI efficiency with human expertise. The platform provides AI-powered responses that are context-aware, utilizing multiple providers such as OpenAI GPT-4, Google AI, and Ollama. It ensures seamless transitions to human agents when necessary, maintaining full conversation context. The platform offers deep integrations, connecting with Jira, Zendesk, Slack, and more, enabling automated workflows and efficient ticket management.
With its customizable chat interface, complete with white-label capabilities and modern UI components, It provides a tailored user experience. It features role-based access control, granting granular control over user permissions. The analytics dashboard offers real-time monitoring and insights, including comprehensive performance metrics, ensuring informed decision-making.
Features
- Open Source: Self-hostable, community-driven platform with comprehensive documentation.
- AI-Powered Responses: Context-aware AI with multiple provider support including OpenAI GPT-4, Google AI, and Ollama.
- Human Handoff: Seamless transition to human agents when needed with full conversation context.
- Deep Integration: Connect with Jira, Zendesk, Slack, and more for automated workflows and ticket management.
- Custom Theming: Fully customizable chat interface with white-label capabilities and modern UI components.
- Role-Based Access: Granular control over user permissions with comprehensive access management.
- Analytics Dashboard: Real-time monitoring and insights with comprehensive performance metrics.
- Smart Memory: Maintains conversation context across sessions with advanced vector search capabilities.
- Knowledge Base: Train the AI with your domain knowledge using PGVector for efficient retrieval.
- No Code Required: Set up and customize your AI support system without any coding knowledge using our intuitive interface.
Use Cases
- 24/7 Customer Support
- Automated Ticket Management
- Automated Workflow Management
- Handling Common Queries
- Escalating Complex Customer Issues
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