SpicyGen
What is Akira?
Akira is a comprehensive reputation management platform designed specifically for multi-unit businesses, particularly in the restaurant industry. The platform unifies guest feedback across multiple channels and provides AI-driven insights to enhance business operations and customer experience.
The solution combines advanced features including multi-channel feedback management, review response automation, listing optimization, and risk management capabilities. Through its innovative AI technology, Akira transforms fragmented customer feedback into actionable insights, enabling businesses to maintain consistent online presence and proactively address potential reputation risks.
Features
- Multi-Channel Feedback Management: Collect and organize feedback from website forms, social media, email, SMS, and ordering apps
- AI-Powered Review Response: Automated response generation with personalized templates
- Listing Management: Maintain accurate business information across multiple platforms
- Risk Management: AI-driven risk identification and mitigation system
- Voice-Enabled Actions: Conversational AI interface for natural interaction
- Analytics Dashboard: Comprehensive insights into sentiment scores and NPS trends
- Scalable Platform: Manage multiple locations from a centralized dashboard
Use Cases
- Managing online reviews across multiple restaurant locations
- Maintaining consistent business listings across platforms
- Monitoring and responding to customer feedback
- Identifying potential reputation risks
- Analyzing customer sentiment and trends
- Streamlining multi-location reputation management
FAQs
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How many locations is Akira best suited for?
Akira is suitable for businesses of all sizes, from single locations to nation-wide chains, with customizable solutions for each scale. -
Can Akira collect feedback across all channels?
Yes, Akira can collect feedback from various channels, and they will add new integrations if one is missing. -
Do you require a contract?
No, Akira doesn't require contracts and customers can cancel anytime.
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