Zipchat AI vs HeiChat Detailed comparison features, price

Zipchat AI

Zipchat AI transforms e-commerce customer service and sales through intelligent automation, addressing the critical challenge of cart abandonment by engaging with visitors at key decision points. The platform resolves over 91% of customer support requests instantly across 95+ languages, while maintaining personalized interactions that can increase Average Order Value by up to 27%.

Beyond conventional chatbot capabilities, Zipchat AI serves as a comprehensive business intelligence tool, analyzing customer conversations to uncover actionable insights and trends. The system integrates seamlessly with major e-commerce platforms and ticketing systems, offering proactive engagement features that can convert up to 44% of chats into sales.

HeiChat

HeiChat provides an efficient way to engage customers and improve conversion rates for e-commerce businesses. This advanced AI chatbot offers personalized customer support 24/7, supporting over 90 languages, addressing inquiries, and recommending products.

It integrates seamlessly with popular e-commerce platforms such as Shopify and WooCommerce, and installation is quick and requires no technical skills. The chatbot can be trained with a knowledge base to provide accurate and relevant answers to customer questions, improving the overall shopping experience.

Zipchat AI

Pricing

Freemium

From 49$

HeiChat

Pricing

Freemium

Zipchat AI

Features

Proactive Chat: Engages visitors based on behavior to reduce cart abandonment
Multilingual Support: 24/7 customer service in 95+ languages
Knowledge Base Integration: Automatic information retrieval from various sources
Sales Tracking: Monitors chat interactions and conversion rates in real-time
Lead Generation: Captures visitor information and syncs with marketing platforms
Platform Integration: Connects with major e-commerce and ticketing systems
Conversation Analysis: AI-powered insights from customer interactions
Custom Chat Instructions: Customizable conversation flows for sales optimization

HeiChat

Features

Personalized Answers 24/7: Provides continuous, tailored support to customers.
Multilingual Support: Operates in over 90 languages.
Fast Navigation: Offers quick and natural conversations for instant customer assistance.
Customer Data Analysis: Delivers insights into customer needs through a powerful dashboard.
E-commerce Platform Integration: Seamlessly integrates with Shopify and WooCommerce.
Trainable AI: Allows users to refine the AI's responses for greater accuracy.
Multiple AI Models: Users can choose different AI models including GPT-4.

Zipchat AI

Use cases

Converting store visitors into customers
Automating customer support
Generating actionable business insights
Reducing cart abandonment
Cross-selling and upselling products
Managing multilingual customer service
Lead generation and nurturing
Post-purchase support automation

HeiChat

Use cases

Answering customer inquiries about products and services
Providing product recommendations based on customer preferences
Assisting with order tracking and shipping information
Addressing FAQs about return policies and other shop policies
Improving website navigation and user experience
Gathering customer feedback and insights

Zipchat AI

FAQs

How long does it take to set up Zipchat?

It takes just a few minutes to set up Zipchat. No technical skills are required!

Does it work on any site/CMS?

Yes, Zipchat can be integrated with any website or CMS. It has a native app for Shopify but can also be manually added to other platforms.

What languages does it speak?

Zipchat supports over 95 languages, making it perfect for businesses with a global audience.

Can you integrate with CRM and support platforms?

Yes, Zipchat can integrate with any CRM that support Zapier. It can also be integrate with any support platforms where you can connect a support inbox.

HeiChat

FAQs

What is HeiChat?

HeiChat is a no-code AI Chatbots builder using an advanced scraping technology to provide instant and accurate answers to your customers' questions 24/7.

What are the differences between the Heichat Shopify app and the website version?

The Shopify app and the website version are completely independent. The Shopify app is specifically built for Shopify and deeply integrated with it. If you have a Shopify site, we strongly recommend using the Shopify app. The website version uses web crawlers, manual import of knowledge bases, and other methods to obtain data. It is more general-purpose and suitable for all websites.

How can I add my chatbot to my website?

You can add your chatbot in a few clicks by going in Dashboard > Install to your store> Click on Install. At the moment you can either install it manually by pasting our code snippet in your header, or choose our partners integrations (Shopify, Wordpress…)

Does it support other languages?

HeiChat supports more than 70 languages. No matter the language of your store, HeiChat will answer your customers based on the language they use to ask questions or interact with your Chatbot.

Does it use ChatGPT or GPT4?

Indeed, HeiChat uses GPT-3.5/GPT-4/Claude AI technology to provide the most accurate answers to your visitors and customers, and to keep the conversation with your users as natural and human as possible.