Whelp vs HelperHat Detailed comparison features, price

Whelp

Whelp is an advanced omnichannel customer support solution that consolidates all customer interactions into a single, unified platform. The platform enables businesses to manage communications across multiple channels including Voice, Email, Live Chat, SMS, and WhatsApp, while providing a comprehensive view of customer data and interactions.

The platform features AI-powered automation capabilities, including a drag-and-drop chatbot builder that handles up to 60% of customer inquiries automatically. With advanced reporting tools, customizable communication campaigns, and enterprise-grade security measures, Whelp enables businesses to deliver efficient, personalized customer service while maintaining data protection.

HelperHat

HelperHat is an innovative AI-powered customer support solution that transforms how businesses handle customer inquiries. By leveraging advanced AI models including GPT, Claude, and Gemini, it provides instant, accurate, and human-like responses to customer questions 24/7, while seamlessly integrating with existing website infrastructure through a simple one-line code installation.

The platform automatically learns from your website's content to provide accurate responses, features granular AI analytics for performance tracking, and includes sophisticated spam filtering. HelperHat offers unlimited team member access, unrestricted device usage, and comprehensive customer satisfaction analysis, all while maintaining high security standards and ensuring cost-effective operation.

Whelp

Pricing

Freemium

From 29$

HelperHat

Pricing

Freemium

From 20$

Whelp

Features

Unified Inbox: Consolidates all communication channels in one place
AI-Powered Automation: Handles up to 60% of customer inquiries automatically
Omnichannel Support: Integrates Voice, Email, Live Chat, SMS, and WhatsApp
Custom Chatbot Builder: Drag-and-drop interface for creating automated responses
Advanced Analytics: Comprehensive reporting and performance tracking
Security Features: Advanced encryption and secure access controls
Team Collaboration Tools: Streamlined communication between team members
Integration Capabilities: Compatible with existing business tools and workflows

HelperHat

Features

24/7 Availability: AI-powered support even after business hours
Easy Installation: One-line code implementation
Automatic Learning: Self-learns from website content
Unlimited Team Access: No per-seat pricing limitations
AI Analytics: Detailed insights for every conversation
Multi-platform Support: Available on Web, iOS, and Android
Fast Response Time: 1-2 seconds AI response time
Spam Protection: AI-powered automatic spam filtering

Whelp

Use cases

E-commerce customer support
Insurance service management
Financial services communication
Educational institution support
HR and recruitment processes
Travel industry customer service
Real estate client management
Restaurant customer engagement
Hospitality guest services
Automotive dealership support

HelperHat

Use cases

Customer inquiry automation
After-hours support coverage
Technical support assistance
Product information delivery
FAQs handling
Customer service cost reduction
Website visitor engagement
Support team augmentation

Whelp

FAQs

How many conversations does my subscription cover?

The Standard and Premium plans include unlimited MAC (Monthly Active Conversations).

Is installation or downloading required?

No, Whelp is a cloud-based solution that requires no downloads or software installation.

Are volume discounts available for large businesses?

Yes, volume discounts are available for large businesses under the Enterprise plan.

HelperHat

FAQs

What exactly is an AI Message on HelperHat?

An AI Message is a message response generated by HelperHat's AI-powered system when responding to customer inquiries. These are only counted when the AI system sends a reply to a customer's inquiry or when a team member has marked their conversation as 'done'.

How is billing handled for additional AI messages?

When you exceed your 1,000 AI messages, a charge of $5 per 100 additional messages is automatically added, billed on the next cycle. Additional messages are always rounded up to the nearest 100.

Do unused AI messages roll over to the next month?

No, unused AI messages do not roll over to the next billing period. The Total AI Messages count is reset at the start of each billing cycle.