Waanee AI vs PolyAI Detailed comparison features, price

Waanee AI

Waanee AI is an advanced AI aggregator and no-code platform designed to revolutionize customer engagement in contact centers. The platform integrates multiple AI-powered solutions, including Owlexa (virtual assistant), Agent-O (live agent assistance), and automated quality assurance systems to deliver superior customer service experiences.

The platform features multilingual capabilities supporting over 57 languages, advanced knowledge management through RAG integration, and comprehensive cloud telephony services. Its built-in CRM system enables efficient customer data management while reducing operational costs and improving key metrics such as Average Handle Time (AHT) and First Call Resolution (FCR).

PolyAI

A sophisticated voice AI platform that transforms traditional call centers into efficient, revenue-generating operations. The system excels in handling complex customer inquiries across 12 languages, delivering consistent brand experiences through natural conversations where customers can speak naturally, interrupt, and change topics.

The platform seamlessly integrates with existing technology stacks and can be deployed in six weeks or less, offering real-time analytics and continuous learning capabilities. It has demonstrated significant results for enterprises, including improved customer satisfaction scores, reduced seasonal hiring costs, and substantial revenue generation through extended customer interactions.

Waanee AI

Pricing

Contact for Pricing

PolyAI

Pricing

Usage Based

Waanee AI

Features

Virtual Assistant: 24/7 automated customer query management
Live Agent Assist: Real-time guidance and CRM integration
Automated QA: 100% automated call auditing and sentiment analysis
Knowledge AI: Unified interface with RAG integration
Cloud Telephony: Integrated CRM with advanced dialing capabilities
Multilingual Support: Coverage for 57+ languages
Auto Summarization: Automated post-call analysis and insights
Performance Analytics: KPI tracking and training recommendations

PolyAI

Features

Multi-language Support: Handles calls in 12 languages
Natural Conversation: Enables natural speech, interruptions, and topic changes
Real-time Analytics: Provides actionable insights from conversations
Fast Deployment: Custom implementation in six weeks or less
Enterprise Integration: Seamless connection with existing tech stack
24/7 Availability: Round-the-clock customer service coverage
Security Compliance: Enterprise-grade security with industry certifications
Performance Monitoring: Continuous learning and improvement system

Waanee AI

Use cases

Customer service automation
Contact center quality management
Agent training and development
Customer interaction analysis
Knowledge management
Multi-channel customer support
Call center operations optimization
Customer experience enhancement

PolyAI

Use cases

Account management and authentication
Billing and payment processing
Booking and reservation handling
Customer FAQ resolution
Order management
Technical troubleshooting
Call routing optimization
Customer service automation

Waanee AI

FAQs

What performance improvements can businesses expect?

Businesses can expect 20% improvement in AHT, 15% improvement in First Call Resolution, 80% reduction in audit costs, and 75% reduction in agent onboarding time.

How many languages does the platform support?

The platform supports over 57 languages for customer conversations.

What types of dialing capabilities are supported?

The platform supports predictive, progressive, and click-to-call dialing capabilities through its cloud telephony system.

PolyAI

FAQs

What industries does PolyAI serve?

PolyAI serves multiple industries including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities.

What is the implementation time for PolyAI?

PolyAI can be designed, integrated, and deployed in six weeks or less.

What level of security does PolyAI offer?

PolyAI provides enterprise-grade security with 24/7 support, compliance certification, and meets requirements for heavily regulated industries.