QuestWiz vs ChatSMB Detailed comparison features, price

QuestWiz

QuestWiz transforms customer support for small and medium businesses through intelligent AI agents that seamlessly integrate with existing websites and help documentation. The platform creates personalized virtual assistants that maintain your brand's unique voice and personality while providing accurate, round-the-clock customer service.

The system features easy implementation through a simple script tag, allowing businesses to automate repetitive inquiries and free up valuable employee time. With customizable widgets and the ability to learn from multiple knowledge sources, QuestWiz delivers consistent, accurate responses that reflect your company's expertise and values.

ChatSMB

ChatSMB offers an AI-powered chat solution designed to enhance customer engagement and lead generation for businesses. The AI agent is available 24/7 on your website, responding to inquiries and nurturing prospects.

The platform seamlessly transitions between AI chat and live chat, allowing businesses to engage in real-time conversations when available. All interactions are conveniently delivered to your inbox, ensuring efficient follow-up and maximizing customer interaction effectiveness.

QuestWiz

Pricing

Free Trial

From 16$

ChatSMB

Pricing

Free Trial

From 49$

QuestWiz

Features

Knowledge Integration: Learns from websites and help documentation
Customization: Fully customizable widget to match brand identity
Automated Support: 24/7 customer assistance without human intervention
Easy Implementation: Simple website embedding via script tag
Analytics Dashboard: Chat history and performance insights
Multi-Agent Support: Create multiple AI agents for different purposes
White-labeling: Option to remove QuestWiz branding
Scalable Resources: Flexible source limits and message quotas

ChatSMB

Features

AI Agent: Available 24/7 to respond to customer inquiries and nurture prospects.
Live Chat Integration: Allows businesses to switch to live chat when available.
Inbox Delivery: Finished conversations are sent to your inbox for follow-up.
Lead Capture: Captures contact information upfront for improved lead generation.
Customizable Widget: Customize the widget appearance.
Automated Site Crawl: Gathers basic information about your company.

QuestWiz

Use cases

Customer support automation
FAQ management
Help center assistance
Website support integration
After-hours customer service
Knowledge base query handling
Support ticket reduction
Self-service customer support

ChatSMB

Use cases

Responding to customer inquiries instantly, 24/7.
Generating leads by capturing contact information.
Nurturing prospects through conversational AI.
Providing customer support.
Managing customer interactions during and outside of business hours.

QuestWiz

FAQs

How often do message credits reset?

Message credits reset at the beginning of each calendar month, regardless of subscription date.

How secure are QuestWiz AI assistants?

Files are automatically deleted after upload to secured cloud service, stored in isolated containers, and never used for AI model training.

Are my data and chat history shared with other users?

No, uploaded documents and chat history data are not accessible by any other user.

Do you provide incentives for annual subscriptions?

Yes, annual subscribers receive two months of service free compared to monthly subscription rates.

ChatSMB

FAQs

Can I customize the chat widget?

Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.

How does the AI know how to talk about my business?

ChatSMB is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.

QuestWiz