PolyAI vs VOCALLS Detailed comparison features, price

PolyAI

A sophisticated voice AI platform that transforms traditional call centers into efficient, revenue-generating operations. The system excels in handling complex customer inquiries across 12 languages, delivering consistent brand experiences through natural conversations where customers can speak naturally, interrupt, and change topics.

The platform seamlessly integrates with existing technology stacks and can be deployed in six weeks or less, offering real-time analytics and continuous learning capabilities. It has demonstrated significant results for enterprises, including improved customer satisfaction scores, reduced seasonal hiring costs, and substantial revenue generation through extended customer interactions.

VOCALLS

VOCALLS offers an advanced AI conversation platform specializing in voice interactions for contact centers. It focuses on automating repetitive tasks, thereby allowing human agents to concentrate on more complex issues. This approach aims to significantly improve agent effectiveness and overall contact center efficiency. The platform is built with a deep understanding of telephone systems and contact center needs, prioritizing ease of use and rapid value delivery.

By implementing VOCALLS' AI solutions, businesses can elevate their customer experience through faster resolutions, reduced wait times, and consistent service across multiple channels (omnichannel coverage). The platform supports both inbound and outbound communication 24/7, increasing call capacity and potentially lowering the cost per contact. It facilitates a combination of human and AI capabilities for enhanced productivity and decision-making, ultimately aiming to increase customer satisfaction and reduce churn.

Pricing

PolyAI Pricing

Usage Based

PolyAI offers Usage Based pricing .

VOCALLS Pricing

Contact for Pricing

VOCALLS offers Contact for Pricing pricing .

Features

PolyAI

Multi-language Support: Handles calls in 12 languages
Natural Conversation: Enables natural speech, interruptions, and topic changes
Real-time Analytics: Provides actionable insights from conversations
Fast Deployment: Custom implementation in six weeks or less
Enterprise Integration: Seamless connection with existing tech stack
24/7 Availability: Round-the-clock customer service coverage
Security Compliance: Enterprise-grade security with industry certifications
Performance Monitoring: Continuous learning and improvement system

VOCALLS

AI Automation: Automates repetitive contact center tasks.
Voice-first Conversation Platform: Specializes in voice-based AI interactions.
Omnichannel Coverage: Automates interactions across various channels.
Agent Empowerment: Combines human and AI capabilities for enhanced productivity.
24/7 Communication: Handles inbound and outbound calls around the clock.
Reduced Wait Times: Aims for faster issue resolution.
Scalable Call Capacity: Increases the number of calls that can be handled.