NewMail AI vs InboxPilot Detailed comparison features, price

NewMail AI

NewMail AI integrates directly into your current Gmail inbox, offering a seamless AI-powered experience without the need for a new interface. This personal AI assistant prioritizes emails based on your preferences, automatically tracks actions in a to-do list, drafts high-quality responses, and provides daily briefings to keep you informed.

With a focus on privacy, NewMail AI never stores your data, ensuring all information remains securely within your Google account. It leverages leading AI providers with the highest level of privacy and compliance, and military-grade encryption, guaranteeing that your data is never used for model training.

InboxPilot

InboxPilot is an advanced AI-powered email agent specifically designed to streamline customer support operations for businesses. It integrates seamlessly with existing email platforms like Gmail, Outlook, and Zendesk, functioning as an intelligent assistant to manage email inquiries efficiently. The tool works by connecting to your email account and utilizing your provided business data, such as documentation, FAQs, or website content, to train its AI model.

Once trained, InboxPilot can automatically draft responses or send auto-replies to customer emails around the clock. This automation significantly reduces manual workload, allowing support teams to focus on more complex issues. The AI agent is capable of generating personalized, empathetic, and on-brand responses, understanding conversation context, and escalating issues to human agents when necessary, ensuring a smooth customer experience while improving response times and overall support efficiency.

Pricing

NewMail AI Pricing

Freemium

From $12

NewMail AI offers Freemium pricing with plans starting from $12 per month .

InboxPilot Pricing

Freemium

From $19

InboxPilot offers Freemium pricing with plans starting from $19 per month .

Features

NewMail AI

Smart drafts: Automatically drafts high quality responses to important emails based on your context.
Daily briefings: Summarizes important information, schedule updates and links.
Personalized priority: Emails are ranked according to your priorities.
Actionable insights: Actions are automatically tracked in a linked to-do list.
Intelligent tagging: Smart folders to organize and find what you are looking for.
Simplified Scheduling: Receive your calendar in your inbox every morning and manage your events in a click.

InboxPilot

Connect Email Accounts: Integrates with Gmail, Outlook, and Zendesk.
Custom Data Training: Upload custom data or add website URLs for AI training.
Automated Email Drafting: AI generates draft replies for review.
24/7 Auto-Reply: AI automatically responds to emails based on trained data.
Custom Answers: Define specific responses to particular questions.
Intelligent Human Handover: Transfers complex queries or requests for human agents.
Agent Instructions: Customize AI personality and tone of voice.
Personalized Responses: Tailors replies based on conversation context.
Smart Escalations: Provides summaries to human agents when escalating issues.
Observability: Track how the AI makes decisions and takes actions.
Multilanguage Support: Processes and responds in multiple languages.

Use Cases

NewMail AI Use Cases

Managing a high volume of emails efficiently.
Automating the drafting of email responses.
Tracking tasks and to-dos extracted from emails.
Streamlining scheduling and calendar management.
Receiving daily summaries of important emails and updates.

InboxPilot Use Cases

Automating customer support email responses.
Reducing email handling time for support teams.
Providing 24/7 email support availability.
Ensuring consistent brand voice in email communications.
Handling frequently asked questions via email automatically.
Streamlining email ticket resolution in Zendesk.
Managing inquiries received through website contact forms.

FAQs

NewMail AI FAQs

Is there a free trial?

Yes, NewMail AI offers a free trial.
Is NewMail AI secure and private?

Yes, NewMail AI prioritizes security and privacy. It does not store your emails, tasks, or calendar events, and it is Google Security Certified.
Is NewMail AI available for mobile devices?

The provided content states 'coming soon' regarding mobile availability.
Can I undo the trial?

The text mentions undoing the trial, so it's possible.
Does NewMail AI work with Outlook?

No, NewMail AI works with Gmail and Apple Mail currently.

InboxPilot FAQs

How reliable are the AI's responses, especially in auto-reply mode?

Responses use a strict confidence score in auto-reply mode. If the score is below the threshold, the query is escalated to a human agent. Draft mode uses a lower threshold as human review is expected.
Will InboxPilot access my entire email account?

No, the system only accesses specific email threads or messages needed to generate a response. Personal or sensitive information is not accessed or stored.
How is my data security and privacy handled?

Emails are end-to-end encrypted, and no human reads them. Data from integrations is stored in isolated, encrypted containers (AES-256 at rest and in transit) and is never used for AI model training or other purposes without explicit request.
How does InboxPilot differ from ChatGPT?

Unlike ChatGPT, InboxPilot can be trained on your company's specific private content and data, allowing it to answer questions accurately about your business operations and products.
What happens if the AI cannot answer a question?

If the AI agent cannot confidently answer a question, customers are given an option to 'Talk to a person', seamlessly transferring them to a human agent within your existing support tool (e.g., Gmail, Zendesk).