My AskAI vs HelperHat Detailed comparison features, price

My AskAI

A sophisticated AI-powered customer support platform that transforms how businesses handle customer inquiries. The system creates customized AI agents that can be trained on company-specific content, including help documentation, websites, and various document formats.

The platform seamlessly integrates with popular customer service tools like Zendesk, Intercom, and Freshdesk, offering intelligent human handover capabilities and multi-language support. With proven success in deflecting up to 84% of customer queries and reducing response times to under 60 seconds, it enables support teams to focus on more complex issues while maintaining high-quality customer service.

HelperHat

HelperHat is an innovative AI-powered customer support solution that transforms how businesses handle customer inquiries. By leveraging advanced AI models including GPT, Claude, and Gemini, it provides instant, accurate, and human-like responses to customer questions 24/7, while seamlessly integrating with existing website infrastructure through a simple one-line code installation.

The platform automatically learns from your website's content to provide accurate responses, features granular AI analytics for performance tracking, and includes sophisticated spam filtering. HelperHat offers unlimited team member access, unrestricted device usage, and comprehensive customer satisfaction analysis, all while maintaining high security standards and ensuring cost-effective operation.

My AskAI

Pricing

Freemium

From 60$

HelperHat

Pricing

Freemium

From 20$

My AskAI

Features

AI Agent Training: Upload and sync unlimited webpages or documents for comprehensive knowledge base
Multi-platform Integration: Compatible with Intercom, Zendesk, Freshchat, and other major support platforms
Automated Email Response: AI email assistant for automatic customer reply handling
Analytics Dashboard: Advanced insights and performance tracking for support operations
Lead Capture: Built-in capability to collect user emails and integrate with CRM systems
Multi-language Support: Automatic language detection and localization options
Knowledge Improvement Studio: Continuous learning and optimization of AI responses
Security Compliance: GDPR and HIPAA compliance options with encrypted data storage

HelperHat

Features

24/7 Availability: AI-powered support even after business hours
Easy Installation: One-line code implementation
Automatic Learning: Self-learns from website content
Unlimited Team Access: No per-seat pricing limitations
AI Analytics: Detailed insights for every conversation
Multi-platform Support: Available on Web, iOS, and Android
Fast Response Time: 1-2 seconds AI response time
Spam Protection: AI-powered automatic spam filtering

My AskAI

Use cases

24/7 Customer Support Automation
Support Ticket Deflection
Internal Knowledge Base Assistant
Customer Query Resolution
Lead Generation and Capture
Support Cost Reduction
Customer Response Time Optimization

HelperHat

Use cases

Customer inquiry automation
After-hours support coverage
Technical support assistance
Product information delivery
FAQs handling
Customer service cost reduction
Website visitor engagement
Support team augmentation

My AskAI

FAQs

What content types can I add to train my AI agent?

You can add your entire website, help docs, upload documents, PDFs and presentations. The AI agent will be able to answer questions about all uploaded content.

How secure are My AskAI's AI chatbots?

All uploaded content is stored in isolated containers with AES-256 encryption at rest and in transit. Data is never used for any purpose other than servicing API calls or customer support at your request.

Can I capture leads or email addresses with my AI agent?

Yes, you can enable 'Lead capture' to require users to provide their email address before chatting. These emails can be exported or connected to your CRM via webhook.

HelperHat

FAQs

What exactly is an AI Message on HelperHat?

An AI Message is a message response generated by HelperHat's AI-powered system when responding to customer inquiries. These are only counted when the AI system sends a reply to a customer's inquiry or when a team member has marked their conversation as 'done'.

How is billing handled for additional AI messages?

When you exceed your 1,000 AI messages, a charge of $5 per 100 additional messages is automatically added, billed on the next cycle. Additional messages are always rounded up to the nearest 100.

Do unused AI messages roll over to the next month?

No, unused AI messages do not roll over to the next billing period. The Total AI Messages count is reset at the start of each billing cycle.