Kaizo VS FirstSupport AI

Kaizo Pricing

FirstSupport AI Pricing

Kaizo

• Auto QA: Real-time ticket rating and sentiment analysis
• Performance Analytics: Detailed insights and drill-down capabilities
• AI Coaching: Data-driven improvement roadmaps and feedback loops
• Gamification: Agent motivation through AI-generated goals and rewards
• Integration: Native compatibility with Zendesk and Salesforce
• Conversation Analysis: GPT-generated summaries and empathy detection
• Custom Reporting: Quick creation of performance and QA reports

FirstSupport AI

• Automated QA & Performance Reviews: Automatically evaluates customer support chat interactions for quality and agent performance.
• Agent Scorecards: Build customized scorecards to measure agent performance.
• Compliance Monitoring: Ensures adherence to compliance standards in customer interactions.
• Real-time Ticket Analysis: Analyzes customer support tickets as they happen.
• Ticket Deflection: Automates responses to common queries to reduce ticket volume.
• Agent Assist: Provides real-time assistance to support agents during chats.
• Insight Capture & Analytics: Gathers insights from support interactions for analysis.
• Multi-channel Integration: Connects with platforms like Zendesk, Discord, chat widgets, email, WhatsApp.
• AI Training: Train the AI using various documents (Google Docs, PDFs), websites, Zendesk Help Center articles, sitemaps, etc.
• Multi-language Support: Supports over 50 languages compatible with ChatGPT.

Kaizo Use Cases

• Quality assurance automation for customer service teams
• Performance monitoring and coaching of support agents
• Team engagement and motivation management
• Customer interaction analysis and improvement
• Service quality standardization
• Agent training and development

FirstSupport AI Use Cases

• Automating quality assurance processes for customer support teams.
• Conducting performance reviews for customer service agents.
• Ensuring compliance in customer support interactions.
• Reducing customer support costs per ticket.
• Improving customer satisfaction through efficient support.
• Providing real-time assistance to support agents.
• Analyzing customer support trends and insights.
• Deflecting common customer inquiries automatically.

Kaizo FAQs

• What customer service platforms does Kaizo integrate with?

  Kaizo integrates natively with Zendesk and Salesforce platforms.
• How does the Auto QA feature work?

  Auto QA automatically rates 100% of tickets in real-time, analyzing sentiment and empathy levels, and provides GPT-generated conversation summaries.
• What are the key benefits of using Kaizo?

  Users report up to 75% reduction in resolution time, CSAT improvements up to 93%, and 50% increase in ticket processing efficiency.

FirstSupport AI FAQs

• How are billable tickets counted?

  Tickets are only counted as billable when our AI automation is applied to them. If our AI is not used on a ticket, it is not included in the billable count.
• What types of integrations are supported?

  We currently support integrations with Zendesk and Discord. Our system can also connect to various customer channels like website chat widgets, email, WhatsApp, and inquiry forms on help centers. Integration with other platforms can be explored upon request.
• What AI model do you use?

  Our default model is GPT-3.5. We can switch to a different model if needed and recommend fine-tuning after a few months of usage for optimal results.
• How many languages are supported?

  We support over 50 languages, encompassing all languages that are compatible with ChatGPT.
• What can I train my AI with?

  You can train your AI assistant using various types of documents and websites, including Google Docs, PDFs, Zendesk Help Center articles, sitemaps, domains, URLs, and more. It can also stay synchronized with updates.

Uptime Monitor

Uptime Monitor