AI Chatbot Support vs FirstSupport AI Detailed comparison features, price

AI Chatbot Support

AI Chatbot Support delivers a sophisticated customer service solution that integrates autonomous AI chatbots with live chat functionality. The platform enables businesses to provide 24/7 customer support across websites, social media channels, and popular messaging apps through a unified dashboard system.

The system features an AI-powered Chat Management System (CMS) that learns from website content, customer interactions, and uploaded materials to provide accurate, personalized responses. With customizable white-label widgets, multi-language support, and advanced AI tools for agents, it streamlines customer service operations while maintaining brand consistency and security.

FirstSupport AI

FirstSupport AI streamlines customer support operations by automating critical workflows such as quality assurance (QA) and performance reviews for support chats. This platform enables businesses to efficiently create scorecards for their agents, track performance metrics consistently, and uphold compliance standards within their customer interactions.

Beyond QA, the tool facilitates real-time analysis of customer support tickets, offering valuable insights. It integrates with popular CX platforms like Zendesk and can connect to various customer channels including website chat widgets, email, and WhatsApp. This automation aims to significantly reduce the cost per ticket while maintaining high levels of customer satisfaction through improved operational efficiency.

Pricing

AI Chatbot Support Pricing

Paid

From $40

AI Chatbot Support offers Paid pricing with plans starting from $40 per month .

FirstSupport AI Pricing

Free Trial

From $60

FirstSupport AI offers Free Trial pricing with plans starting from $60 per month .

Features

AI Chatbot Support

Autonomous AI Chatbots: Private AI trained on business content and conversations
Multi-Platform Integration: Connects with websites, social media, and messaging apps
Customizable Chat Widgets: White-label branding with custom colors and logos
AI-Powered Agent Tools: Smart replies, spelling correction, and message rewriting
Comprehensive CMS Dashboard: Customer insights and interaction management
Automatic Translation: Multi-language support for voice and text
Security: Private data encryption and secure storage
OpenAI Integration: Compatible with various OpenAI models

FirstSupport AI

Automated QA & Performance Reviews: Automatically evaluates customer support chat interactions for quality and agent performance.
Agent Scorecards: Build customized scorecards to measure agent performance.
Compliance Monitoring: Ensures adherence to compliance standards in customer interactions.
Real-time Ticket Analysis: Analyzes customer support tickets as they happen.
Ticket Deflection: Automates responses to common queries to reduce ticket volume.
Agent Assist: Provides real-time assistance to support agents during chats.
Insight Capture & Analytics: Gathers insights from support interactions for analysis.
Multi-channel Integration: Connects with platforms like Zendesk, Discord, chat widgets, email, WhatsApp.
AI Training: Train the AI using various documents (Google Docs, PDFs), websites, Zendesk Help Center articles, sitemaps, etc.
Multi-language Support: Supports over 50 languages compatible with ChatGPT.

Use Cases

AI Chatbot Support Use Cases

24/7 Customer Support
Social Media Customer Service
Website Chat Support
Multi-channel Customer Communication
Lead Generation
Customer Inquiry Management
Automated Customer Service
Brand Communication

FirstSupport AI Use Cases

Automating quality assurance processes for customer support teams.
Conducting performance reviews for customer service agents.
Ensuring compliance in customer support interactions.
Reducing customer support costs per ticket.
Improving customer satisfaction through efficient support.
Providing real-time assistance to support agents.
Analyzing customer support trends and insights.
Deflecting common customer inquiries automatically.

FAQs

AI Chatbot Support FAQs

Does the AI chatbot understand multiple languages?

Yes, the AI chatbot has automatic translation capabilities and can understand voice and text messages in multiple languages, translating and answering autonomously in the customer's language.
Is AI Chatbot Support secure?

Yes, the platform is committed to data privacy and security, using industry-accepted encryption standards with AES and tested security protocols. Data is not shared with third parties.
Can I use AI Chatbot Support with my own OpenAI API?

Yes, an OpenAI API is required to use AI Chatbot Support. Users need to obtain an API key from OpenAI and input it in the AI Settings within their account.

FirstSupport AI FAQs

How are billable tickets counted?

Tickets are only counted as billable when our AI automation is applied to them. If our AI is not used on a ticket, it is not included in the billable count.
What types of integrations are supported?

We currently support integrations with Zendesk and Discord. Our system can also connect to various customer channels like website chat widgets, email, WhatsApp, and inquiry forms on help centers. Integration with other platforms can be explored upon request.
What AI model do you use?

Our default model is GPT-3.5. We can switch to a different model if needed and recommend fine-tuning after a few months of usage for optimal results.
How many languages are supported?

We support over 50 languages, encompassing all languages that are compatible with ChatGPT.
What can I train my AI with?

You can train your AI assistant using various types of documents and websites, including Google Docs, PDFs, Zendesk Help Center articles, sitemaps, domains, URLs, and more. It can also stay synchronized with updates.