Hey Caiden vs Smith.ai Detailed comparison features, price

Hey Caiden

This innovative virtual receptionist service transforms how businesses handle their phone communications through advanced conversational AI technology. The system professionally manages incoming calls, filters spam, schedules appointments, and gathers crucial customer information, all while maintaining consistent service quality 24/7.

With response times averaging just 4 seconds, the service provides comprehensive call handling capabilities including call transcription, SMS follow-ups, and CRM integration. The platform offers customizable voice options and can be tailored to various industry-specific needs, from healthcare appointment scheduling to real estate inquiries.

Smith.ai

Smith.ai offers comprehensive virtual receptionist solutions designed to enhance customer interactions and streamline business operations. The service combines AI-powered technology with expert human agents to deliver accurate and efficient call answering, lead qualification, appointment scheduling, and payment collection.

With 24/7 availability and bilingual answering options, Smith.ai ensures businesses never miss a customer. Features like CRM integration, call recording, and intelligent call routing help businesses optimize their workflows and improve customer satisfaction.

Hey Caiden

Pricing

Free Trial

From 360$

Smith.ai

Pricing

Paid

From 293$

Hey Caiden

Features

24/7 Call Handling: Continuous phone coverage without interruption
Spam Call Filtering: Professional handling of unwanted solicitations
Call Transcription: Complete documentation of all conversations
CRM Integration: Direct transfer of caller information to existing systems
SMS Capabilities: Automated text message follow-ups and calendar sharing
Customizable Voice: Choice of 60+ different voice options
Industry-Specific Training: Tailored responses for different business sectors
Professional Call Management: Consistent and polite customer interaction

Smith.ai

Features

Lead screening & intake: Capture and qualify leads based on custom criteria.
Appointment booking: Schedule meetings directly on integrated calendars.
CRM integration: Automatically send call details to popular CRM platforms.
Call recording & transcriptions: Access call recordings and searchable transcripts.
Bilingual answering: Provide services in both English and Spanish.
Payment collection: Securely process payments through various platforms.
24/7 live-staffed: Around-the-clock live call answering with human receptionist

Hey Caiden

Use cases

Healthcare appointment scheduling and reminders
Real estate property inquiries and viewing arrangements
Legal services client intake and appointment booking
Automotive service scheduling and follow-ups
Insurance claim inquiries and policy information
Educational institution course information and enrollment
Restaurant reservations and order taking
Retail customer service and product inquiries

Smith.ai

Use cases

Answering incoming calls for businesses
Qualifying leads and capturing intake information
Scheduling appointments and managing calendars
Processing payments and invoices
Conducting outbound sales and support campaigns
Managing web chat, SMS, and social media messaging

Hey Caiden

FAQs

Is there any kind of guarantee?

Yes, they guarantee professional call handling and offer a refund for the current service month if customers prefer human operators.

What kind of actions can Caiden take after the call?

Caiden transcribes conversations, collects caller information (name, email, phone, reason for call), sends SMS/text messages with calendar information, and can integrate directly with CRM systems.

Does it need to be named Caiden or can I make up a name?

The assistant can be given any name, male or female, with approximately 60 different voices available to choose from.

Smith.ai

FAQs

How does the money-back guarantee work?

Smith.ai offers a 14-day money-back guarantee for new clients. If you are not satisfied within the first 14 days, email support@smith.ai for a full refund of your plan and add-on services, up to $1,000. Overage charges are not included.

Do I have to sign a contract?

Smith.ai is a month-to-month service with no long-term contracts. You are billed monthly and can cancel at any time.

Can I change my plan?

Yes, you can change your plan at any time by emailing support@smith.ai. The new plan billing will start the next month.

Do you count wrong numbers or spam towards my quota?

No, you will not be charged for spam or unsolicited sales calls as long as the lines forwarded to Smith.ai pass Caller ID.

What if I don't need 24/7 answering?

You can specify the hours you want Smith.ai to answer calls. Calls outside those hours can go to a number you choose or to voicemail. Pricing remains the same regardless of answering hours.