HELPX.AI vs helper.ai Detailed comparison features, price

HELPX.AI

HELPX.AI provides cutting-edge AI automation to redefine global business standards for customer service. The platform excels in driving customer satisfaction, from answering FAQs to resolving complex issues and enhancing product support.

HELPX.AI ensures businesses stay ahead in service excellence with features including personalized interactions, scalable support, automated service and instant responses. The platform's AI chatbot transforms customer engagement by empowering businesses with real-time updates, automated support, insightful analytics, dynamic lead generation, multilingual communication, and customizable interfaces for superior customer interactions.

helper.ai

Helper AI enhances customer support operations by transforming existing support expertise into instantly accessible answers. It leverages a knowledge bank system, making information available 24/7 to assist support agents and provide timely responses to customer inquiries. The platform features AI-generated draft replies, designed to overcome writer's block and streamline the response process, requiring agents only to review and send.

Integrated tools allow support teams to perform common actions like resending receipts, initiating password resets, processing refunds, and searching purchase history directly within the chat interface. Helper AI also offers prompt configuration, enabling businesses to set specific guidelines for tone and length, ensuring AI-generated responses align perfectly with brand voice and communication standards. This combination of knowledge management, AI assistance, and integrated tools aims to significantly improve support efficiency and consistency.

Pricing

HELPX.AI Pricing

Freemium

From $39

HELPX.AI offers Freemium pricing with plans starting from $39 per month .

helper.ai Pricing

Usage Based

helper.ai offers Usage Based pricing .

Features

HELPX.AI

Instant Responses: Offer continuous support with our AI chatbot that instantly addresses queries, ensuring constant customer assistance.
Intelligent, Adaptive Responses: Utilize AI for custom, context-aware solutions that evolve to meet individual customer needs.
Streamlined Operations: Effectively manage various inquiries, allowing your team to concentrate on complex tasks.
Quick Setup: Rapidly deploy the chatbot without needing extensive technical expertise.
Automize Chatbots: Efficiently handle basic and intermediate inquiries, freeing up human agents for advanced issues.
Seamless Integration: Connect the chatbot with databases for real-time information and updates.
User Analytics: Gain insights into user behaviors and preferences to refine services.
Multilingual: Communicate with a diverse audience in their own language.
Tailored Designs: Customize the interface for an engaging, user-friendly experience.
Custom Actions: Trigger forms, text responses, API calls, or iframes based on user intents.
Chatbot Training: Continuously improve accuracy and adaptability with uploaded data.
Custom Chatbot Creation: Build chatbots tailored to specific business needs.

helper.ai

Knowledge Bank: Turns support expertise into instantly accessible answers, available 24/7.
AI-Generated Drafts: Creates response drafts automatically to streamline agent workflow.
Integrated Tools: Allows performing support actions (e.g., refunds, password resets) directly within the chat.
Prompt Configuration: Sets rules for AI responses regarding tone, length, and style.
Shared Inbox: Centralizes customer communications.
In-app Live Chat: Enables real-time customer interaction.
Human Handoff: Facilitates seamless transition from AI/automation to human agents.
Magical Auto-assign: Automatically assigns support tickets.
Help Docs Ingestion: Incorporates help documentation into the knowledge base.

Use Cases

HELPX.AI Use Cases

Advanced Customer Service automation
Internal Knowledge Hub
Custom Chatbot Creation
Lead generation and qualification
Appointment scheduling and reminders

helper.ai Use Cases

Automating responses to common customer support queries.
Generating draft replies for support agents.
Providing 24/7 support through a knowledge base.
Streamlining support workflows with integrated actions.
Ensuring consistent brand voice in customer communications.
Improving support team productivity.

FAQs

HELPX.AI FAQs

Can I build a custom Chatbot using my own data?

Yes, our platform allows you to create a personalized Chatbot using your unique data. Simply upload your information and customize the Chatbot to reflect your specific requirements and brand persona.
Is it possible to integrate my database with the AI Chatbot for real-time updates?

Absolutely. Our AI Chatbots can connect to your existing database, enabling them to query and provide real-time updates to customers, ensuring they have access to the latest information.
Can the AI Chatbot be customized to match my brand's voice and tone?

Yes, our Chatbots are highly customizable. You can tailor the Chatbot’s language, tone, and responses to align perfectly with your brand's voice and communication style.
What kind of support can I expect after deploying the AI Chatbot?

We offer ongoing support to ensure your AI Chatbot operates smoothly. This includes technical assistance, updates, and guidance on optimizing Chatbot performance for your specific needs.
How secure is the data shared with the AI Chatbot?

We prioritize data security. All interactions with the AI Chatbot are encrypted and compliant with data protection regulations, ensuring your and your customers' information remains secure.

helper.ai FAQs

What is the refund policy?

Helper AI allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed.
How is Helper AI priced?

Helper AI uses a usage-based pricing model, charging 20¢ per resolution.