Answer AI vs helper.ai Detailed comparison features, price

Answer AI

Leveraging advanced natural language processing, this customer support automation platform delivers sophisticated, brand-aligned conversations that feel natural and authentic. The system seamlessly integrates with various website platforms including WordPress, Webflow, Squarespace, and Shopify to provide efficient customer service.

The platform offers comprehensive customer support capabilities, from handling product inquiries and order tracking to managing returns and providing real-time information. With multilingual support and the ability to handle high volumes of queries simultaneously, it enables businesses to scale their customer service operations without increasing staff resources.

helper.ai

Helper AI enhances customer support operations by transforming existing support expertise into instantly accessible answers. It leverages a knowledge bank system, making information available 24/7 to assist support agents and provide timely responses to customer inquiries. The platform features AI-generated draft replies, designed to overcome writer's block and streamline the response process, requiring agents only to review and send.

Integrated tools allow support teams to perform common actions like resending receipts, initiating password resets, processing refunds, and searching purchase history directly within the chat interface. Helper AI also offers prompt configuration, enabling businesses to set specific guidelines for tone and length, ensuring AI-generated responses align perfectly with brand voice and communication standards. This combination of knowledge management, AI assistance, and integrated tools aims to significantly improve support efficiency and consistency.

Pricing

Answer AI Pricing

Freemium

From $19

Answer AI offers Freemium pricing with plans starting from $19 per month .

helper.ai Pricing

Usage Based

helper.ai offers Usage Based pricing .

Features

Answer AI

24/7 Availability: Instant response to customer queries at any time
Multi-platform Integration: Seamless connection with major website platforms
Order Management: Real-time tracking and updates for customer orders
Multilingual Support: Communication in multiple European languages
Brand Voice Customization: Natural conversations matching your brand tone
Shopify Integration: Complete access to store and order information
Automated Returns Processing: Streamlined return request handling
Real-time Information: Instant access to product and store details

helper.ai

Knowledge Bank: Turns support expertise into instantly accessible answers, available 24/7.
AI-Generated Drafts: Creates response drafts automatically to streamline agent workflow.
Integrated Tools: Allows performing support actions (e.g., refunds, password resets) directly within the chat.
Prompt Configuration: Sets rules for AI responses regarding tone, length, and style.
Shared Inbox: Centralizes customer communications.
In-app Live Chat: Enables real-time customer interaction.
Human Handoff: Facilitates seamless transition from AI/automation to human agents.
Magical Auto-assign: Automatically assigns support tickets.
Help Docs Ingestion: Incorporates help documentation into the knowledge base.

Use Cases

Answer AI Use Cases

Customer service automation for e-commerce stores
Order status tracking and updates
Product information and inquiry handling
Returns and refunds processing
Store information and opening hours
Sales support and conversion optimization
Digital styling and product recommendations
Shipping and delivery management

helper.ai Use Cases

Automating responses to common customer support queries.
Generating draft replies for support agents.
Providing 24/7 support through a knowledge base.
Streamlining support workflows with integrated actions.
Ensuring consistent brand voice in customer communications.
Improving support team productivity.

FAQs

Answer AI FAQs

What kind of business types can Answer AI help?

Virtually any business with an online presence and customer communication needs, from small businesses to larger enterprises, whether in e-commerce, education, or entertainment.
Can Answer AI speak other languages besides English?

Yes, Answer AI is proficient in multiple major European languages, enabling businesses to connect with overseas customers.
What happens when Answer AI can't help a customer?

In situations where AI cannot resolve an inquiry, the system channels queries to a live assistant or captures the customer query to be passed to email or support system.
Can Answer AI deal with enquiries about product orders?

Yes, Answer AI can connect with individual customer details to address user-specific enquiries and integrates with platforms like Shopify to provide accurate, secure, up-to-the-moment updates.

helper.ai FAQs

What is the refund policy?

Helper AI allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed.
How is Helper AI priced?

Helper AI uses a usage-based pricing model, charging 20¢ per resolution.