Answer AI vs HeiChat Detailed comparison features, price

Answer AI

Leveraging advanced natural language processing, this customer support automation platform delivers sophisticated, brand-aligned conversations that feel natural and authentic. The system seamlessly integrates with various website platforms including WordPress, Webflow, Squarespace, and Shopify to provide efficient customer service.

The platform offers comprehensive customer support capabilities, from handling product inquiries and order tracking to managing returns and providing real-time information. With multilingual support and the ability to handle high volumes of queries simultaneously, it enables businesses to scale their customer service operations without increasing staff resources.

HeiChat

HeiChat provides an efficient way to engage customers and improve conversion rates for e-commerce businesses. This advanced AI chatbot offers personalized customer support 24/7, supporting over 90 languages, addressing inquiries, and recommending products.

It integrates seamlessly with popular e-commerce platforms such as Shopify and WooCommerce, and installation is quick and requires no technical skills. The chatbot can be trained with a knowledge base to provide accurate and relevant answers to customer questions, improving the overall shopping experience.

Answer AI

Pricing

Freemium

From 19$

HeiChat

Pricing

Freemium

Answer AI

Features

24/7 Availability: Instant response to customer queries at any time
Multi-platform Integration: Seamless connection with major website platforms
Order Management: Real-time tracking and updates for customer orders
Multilingual Support: Communication in multiple European languages
Brand Voice Customization: Natural conversations matching your brand tone
Shopify Integration: Complete access to store and order information
Automated Returns Processing: Streamlined return request handling
Real-time Information: Instant access to product and store details

HeiChat

Features

Personalized Answers 24/7: Provides continuous, tailored support to customers.
Multilingual Support: Operates in over 90 languages.
Fast Navigation: Offers quick and natural conversations for instant customer assistance.
Customer Data Analysis: Delivers insights into customer needs through a powerful dashboard.
E-commerce Platform Integration: Seamlessly integrates with Shopify and WooCommerce.
Trainable AI: Allows users to refine the AI's responses for greater accuracy.
Multiple AI Models: Users can choose different AI models including GPT-4.

Answer AI

Use cases

Customer service automation for e-commerce stores
Order status tracking and updates
Product information and inquiry handling
Returns and refunds processing
Store information and opening hours
Sales support and conversion optimization
Digital styling and product recommendations
Shipping and delivery management

HeiChat

Use cases

Answering customer inquiries about products and services
Providing product recommendations based on customer preferences
Assisting with order tracking and shipping information
Addressing FAQs about return policies and other shop policies
Improving website navigation and user experience
Gathering customer feedback and insights

Answer AI

FAQs

What kind of business types can Answer AI help?

Virtually any business with an online presence and customer communication needs, from small businesses to larger enterprises, whether in e-commerce, education, or entertainment.

Can Answer AI speak other languages besides English?

Yes, Answer AI is proficient in multiple major European languages, enabling businesses to connect with overseas customers.

What happens when Answer AI can't help a customer?

In situations where AI cannot resolve an inquiry, the system channels queries to a live assistant or captures the customer query to be passed to email or support system.

Can Answer AI deal with enquiries about product orders?

Yes, Answer AI can connect with individual customer details to address user-specific enquiries and integrates with platforms like Shopify to provide accurate, secure, up-to-the-moment updates.

HeiChat

FAQs

What is HeiChat?

HeiChat is a no-code AI Chatbots builder using an advanced scraping technology to provide instant and accurate answers to your customers' questions 24/7.

What are the differences between the Heichat Shopify app and the website version?

The Shopify app and the website version are completely independent. The Shopify app is specifically built for Shopify and deeply integrated with it. If you have a Shopify site, we strongly recommend using the Shopify app. The website version uses web crawlers, manual import of knowledge bases, and other methods to obtain data. It is more general-purpose and suitable for all websites.

How can I add my chatbot to my website?

You can add your chatbot in a few clicks by going in Dashboard > Install to your store> Click on Install. At the moment you can either install it manually by pasting our code snippet in your header, or choose our partners integrations (Shopify, Wordpress…)

Does it support other languages?

HeiChat supports more than 70 languages. No matter the language of your store, HeiChat will answer your customers based on the language they use to ask questions or interact with your Chatbot.

Does it use ChatGPT or GPT4?

Indeed, HeiChat uses GPT-3.5/GPT-4/Claude AI technology to provide the most accurate answers to your visitors and customers, and to keep the conversation with your users as natural and human as possible.