EmailTriager vs InboxPilot Detailed comparison features, price

EmailTriager

EmailTriager is an AI-powered email assistant designed to streamline your email management. It integrates directly with Gmail and works in the background to organize incoming emails and draft replies.

The tool leverages its "True Voice" technology, learning from your past emails to generate responses that accurately reflect your writing style and tone. EmailTriager prioritizes security and privacy, holding a CASA Tier 2 accreditation, emails are never used to train a general AI model and you will always have access to the private AI model.

InboxPilot

InboxPilot is an advanced AI-powered email agent specifically designed to streamline customer support operations for businesses. It integrates seamlessly with existing email platforms like Gmail, Outlook, and Zendesk, functioning as an intelligent assistant to manage email inquiries efficiently. The tool works by connecting to your email account and utilizing your provided business data, such as documentation, FAQs, or website content, to train its AI model.

Once trained, InboxPilot can automatically draft responses or send auto-replies to customer emails around the clock. This automation significantly reduces manual workload, allowing support teams to focus on more complex issues. The AI agent is capable of generating personalized, empathetic, and on-brand responses, understanding conversation context, and escalating issues to human agents when necessary, ensuring a smooth customer experience while improving response times and overall support efficiency.

Pricing

EmailTriager Pricing

Usage Based

EmailTriager offers Usage Based pricing .

InboxPilot Pricing

Freemium

From $19

InboxPilot offers Freemium pricing with plans starting from $19 per month .

Features

EmailTriager

True Voice: Drafts email replies in your unique writing style.
Gmail Integration: Plugs directly into Gmail without needing a Chrome extension.
Automated Drafts: Generates ready-to-send email replies in the background.
Privacy Focused: CASA Tier 2 accredited. Emails are not used for general AI model training.
Background Operation: Works seamlessly without disrupting your workflow.

InboxPilot

Connect Email Accounts: Integrates with Gmail, Outlook, and Zendesk.
Custom Data Training: Upload custom data or add website URLs for AI training.
Automated Email Drafting: AI generates draft replies for review.
24/7 Auto-Reply: AI automatically responds to emails based on trained data.
Custom Answers: Define specific responses to particular questions.
Intelligent Human Handover: Transfers complex queries or requests for human agents.
Agent Instructions: Customize AI personality and tone of voice.
Personalized Responses: Tailors replies based on conversation context.
Smart Escalations: Provides summaries to human agents when escalating issues.
Observability: Track how the AI makes decisions and takes actions.
Multilanguage Support: Processes and responds in multiple languages.

Use Cases

EmailTriager Use Cases

Managing high volumes of email.
Automating responses to frequently asked questions.
Reducing time spent on email correspondence.
Maintaining a consistent tone and voice in email replies.
Improving email productivity.

InboxPilot Use Cases

Automating customer support email responses.
Reducing email handling time for support teams.
Providing 24/7 email support availability.
Ensuring consistent brand voice in email communications.
Handling frequently asked questions via email automatically.
Streamlining email ticket resolution in Zendesk.
Managing inquiries received through website contact forms.

FAQs

EmailTriager FAQs

What is an Accepted Draft?

An Accepted Draft is a draft that EmailTriager creates for you that you send with less than 20% of the words changed. You only pay for Accepted Drafts.
Does EmailTriager send emails on my behalf?

No. EmailTriager will never send emails on your behalf. It only drafts responses for you to review and send.
How does EmailTriager train on my emails?

To train on your emails, EmailTriager reads your past emails once and creates a Knowledge Base that contains everything it needs to draft responses to new emails.
If EmailTriager doesn't work for me how do I remove it?

You can remove EmailTriager at any time. Your Gmail account will go back to normal and no more drafts will be created for you.
What should I see when EmailTriager is live?

Once EmailTriager is live, you should start to see drafts for any new email that needs a response. These drafts will show up directly in Gmail and take a little over a minute to appear.

InboxPilot FAQs

How reliable are the AI's responses, especially in auto-reply mode?

Responses use a strict confidence score in auto-reply mode. If the score is below the threshold, the query is escalated to a human agent. Draft mode uses a lower threshold as human review is expected.
Will InboxPilot access my entire email account?

No, the system only accesses specific email threads or messages needed to generate a response. Personal or sensitive information is not accessed or stored.
How is my data security and privacy handled?

Emails are end-to-end encrypted, and no human reads them. Data from integrations is stored in isolated, encrypted containers (AES-256 at rest and in transit) and is never used for AI model training or other purposes without explicit request.
How does InboxPilot differ from ChatGPT?

Unlike ChatGPT, InboxPilot can be trained on your company's specific private content and data, allowing it to answer questions accurately about your business operations and products.
What happens if the AI cannot answer a question?

If the AI agent cannot confidently answer a question, customers are given an option to 'Talk to a person', seamlessly transferring them to a human agent within your existing support tool (e.g., Gmail, Zendesk).