CoSupport AI favicon CoSupport AI vs Tactful AI favicon Tactful AI

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

Tactful AI

Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.

Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.

CoSupport AI

Pricing

Contact for Pricing

Tactful AI

Pricing

Freemium

CoSupport AI

Features

  • Custom AI Models: Tailored AI tone and behavior for business-specific needs
  • Non-Hallucinating AI: Guaranteed factual accuracy in responses
  • Multilingual Support: Handles 40+ languages across channels
  • Enterprise Security: Data encryption and dedicated servers
  • Integration Capability: Seamless connection with major business tools
  • Unlimited User Access: No restrictions on team member access
  • Patented Technology: USPTO recognized message generation architecture
  • Response Accuracy: Up to 99% accurate automated responses

Tactful AI

Features

  • Omnichannel Customer Service: Provide real-time assistance across multiple channels.
  • Unified Inbox for Agents: Manage all customer interactions from a single interface.
  • Empowered Supervisors: Real-time controls to maintain outstanding customer service.
  • Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
  • Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
  • AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
  • Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
  • Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
  • No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.

CoSupport AI

Use cases

  • Automated customer inquiry resolution
  • Technical support automation
  • Order-related question handling
  • Appointment scheduling automation
  • Pre-sales inquiry management
  • Customer data analysis
  • Support ticket triage
  • Multi-channel customer communication

Tactful AI

Use cases

  • Omnichannel Customer Service
  • Marketing and Social Media Moderation
  • Digital Sales
  • Helpdesk and Technical Support

CoSupport AI

FAQs

  • What makes CoSupport AI different from other solutions?
    CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.
    What level of automation can businesses expect?
    CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.
    What security measures does CoSupport AI implement?
    CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.

Tactful AI

FAQs

  • What is a cloud contact centre solution?
    A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.
    What is the difference between cloud contact centre and on-premise contact centre?
    A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.
    How to improve customer experience using cloud contact centre technology?
    Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.
    How to migrate to cloud contact centre?
    To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.
    Is there a free trial available?
    You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.

CoSupport AI

Uptime Monitor

Average Uptime

99.77%

Average Response Time

337.63 ms

Last 30 Days

Tactful AI

Uptime Monitor

Average Uptime

99.9%

Average Response Time

965.67 ms

Last 30 Days

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